Optical Specialist: In-Store Experience & Finishing

Eyeglass World, Inc.; Grand Rapids (MI); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

401k retirement savings with company 1

Paid sick time

Parental leave

Employee eyewear discount

College scholarship program

Job summary

Eyeglass World in Grand Rapids, MI is seeking an Optical Specialist to deliver confident, personalized service, assist customers with eyewear selection, and ensure precise finishing and pickup to provide a seamless brand experience.

You will support in-store flow, help with pre-exam tasks, and uphold Eyeglass World standards while working with the team to ensure Sundays off and scheduled evening hours.

Qualifications

• High School Diploma or equivalent is required.
• 1+ year experience in optical, retail, sales, or customer service is required.
• Strong multitasking, time management and organizational skills are required.
• Clear communication and the ability to educate customers effectively is required.
• Ability to prioritize customer satisfaction at every interaction is required.

Responsibilities

• Deliver warm, confident, and personalized service at every stage of the visit.
• Guide customers through eyewear selection, final fitting, and product education.
• Ensure customers leave feeling confident in both their eyewear and their experience.
• Assist with patient flow and pre exam screenings to support Optometrists.
• Perform finishing work including final adjustments, inspections and quality checks.

Skills

Multitasking

Time management

Organizational skills

Clear communication

Educate customers

Customer satisfaction

Team support

Bilingual abilities

Education

High School Diploma or equivalent

Job description

Eyeglass World in Grand Rapids, MI is seeking an Optical Specialist to deliver confident, personalized service, assist customers with eyewear selection, and ensure precise finishing and pickup to provide a seamless brand experience.

You will support in-store flow, help with pre-exam tasks, and uphold Eyeglass World standards while working with the team to ensure Sundays off and scheduled evening hours.