Optical Specialist — Elevate Eyewear & Service (Sundays Off)

Eyeglass World; Walker (MI); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health & Dental Insurance

401k Retirement Savings

Flexible Spending Account

Generous Paid Time Off & Company Holid

Parental Leave

Employee Eyewear Discount

Job summary

Eyeglass World is hiring an Optical Specialist to enhance the in-store customer experience. You will assist with eyewear selection, fitting, and education, ensuring every customer leaves confident and satisfied.

You will support the flow of clinical and in-store activities, perform finishing checks, and deliver polished orders that reflect the Eyeglass World standard. This role requires at least a High School Diploma and 1+ year in optical, retail, sales, or customer service.

Qualifications

• High School Diploma or equivalent is required.
• 1+ year experience in optical, retail, sales, or customer service is required.
• Strong multitasking, time management and organizational skills are required.
• Clear communication and the ability to educate customers effectively are required.
• Ability to prioritize customer satisfaction at every interaction is required.
• Support store team in shared goals is required.
• Bilingual abilities are preferred.

Responsibilities

• Deliver warm, confident, and personalized service at every stage of the visit.
• Guide customers through eyewear selection, final fitting, and product education.
• Ensure customers leave feeling confident in both their eyewear and their experience.
• Assist with patient flow and pre-exam screenings to support Optometrists.
• Help ensure smooth transitions between exam, finish, and pickup moments.
• Perform finishing work including final adjustments, inspections, and quality checks.
• Prepare orders for pickup and deliver polished, brand-aligned handoff.
• Model Eyeglass World service standards in every interaction.
• Uphold brand standards in the store and collaborate with the team to deliver a consistent experience.

Skills

Multitasking & time management

Clear communication

Educating customers

Customer satisfaction focus

Team collaboration

Bilingual abilities

Education

High School Diploma or equivalent

Job description

Eyeglass World is hiring an Optical Specialist to enhance the in-store customer experience. You will assist with eyewear selection, fitting, and education, ensuring every customer leaves confident and satisfied.

You will support the flow of clinical and in-store activities, perform finishing checks, and deliver polished orders that reflect the Eyeglass World standard. This role requires at least a High School Diploma and 1+ year in optical, retail, sales, or customer service.