Optical Specialist: Customer-Centric Eyewear Advisor

National Vision, Inc.; Longview (TX); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Health & Dental Insurance

401k Retirement Savings

Flex Spending Account

Paid Time Off & Holidays

Parental Leave

Employee Eyewear Discount

Job summary

Eyeglass World in the United States is hiring an Optical Specialist to be the in-store face of the brand, delivering confident service, eye for detail, and a seamless checkout experience from pre-exam support to eyewear readiness and pickup.

You will guide customers through eyewear selection, fit, and education, ensure confidence in their purchase, and help maintain brand standards while collaborating with the store team.

Qualifications

• High School Diploma or equivalent.
• 1+ year experience in optical, retail, sales, or customer service.
• Strong multitasking, time management and organizational skills.
• Clear communication and the ability to educate customers effectively.
• Ability to prioritize customer satisfaction at every interaction.
• Support store team in shared goals.

Responsibilities

• Deliver warm, confident, and personalized service at every stage of the visit.
• Guide customers through eyewear selection, final fitting, and product education.
• Ensure customers leave feeling confident in both their eyewear and their experience.
• Assist with patient flow and pre exam screenings to support Optometrists.
• Help ensure smooth transitions between exam, finish, and pickup moments.
• Serve as a calm, knowledgeable presence throughout the customer journey.
• Perform finishing work including final adjustments, inspections and quality checks.
• Ensure all eyewear meets Eyeglass World standards for fit, function, and presentation.
• Prepare orders for pickup and deliver polished, brand aligned handoff.
• Identify and resolve quality or service issues proactively.
• Model Eyeglass World service standards, tone, and behaviors in every interaction.
• Uphold visual, experiential, and operational brand standards in the store.
• Partner with the store team to deliver a consistent and elevated experience.

Skills

Multitasking

Communication

Customer education

Customer satisfaction

Team collaboration

Education

High School Diploma

Job description

Eyeglass World in the United States is hiring an Optical Specialist to be the in-store face of the brand, delivering confident service, eye for detail, and a seamless checkout experience from pre-exam support to eyewear readiness and pickup.

You will guide customers through eyewear selection, fit, and education, ensure confidence in their purchase, and help maintain brand standards while collaborating with the store team.