Eyewear Experience Specialist

Eyeglass World; Lexington (KY); On-site; USD 24,000 - 32,000; Full time

Benefits offered by this job

Health & Dental Insurance

401k Retirement Savings

Flex Spending Account

Generous Paid Time Off & Company Hours

Job summary

Eyeglass World seeks an Optical Specialist to provide exceptional customer service in-store, guide eyewear selection, perform finishing tasks, and ensure accurate order completion. The role blends customer connection, optical support, and finishing excellence to deliver polished, brand-aligned handoffs.

Responsibilities include supporting the in-store flow, assisting with pre-exam support, and maintaining high standards of quality and presentation.

Qualifications

• 1+ year experience in optical, retail, sales, or customer service.
• Strong multitasking, time management and organizational skills.
• Clear communication and the ability to educate customers effectively.

Responsibilities

• Deliver warm, confident, and personalized service at every stage of the visit.
• Guide customers through eyewear selection, final fitting, and product education.
• Ensure customers leave feeling confident in both their eyewear and their experience.
• Assist with patient flow and pre exam screenings to support Optometrists.
• Prepare orders for pickup and deliver polished, brand aligned handoff.

Skills

Multitasking

Time management

Organizational skills

Clear communication

Customer education

Customer satisfaction focus

Bilingual abilities

Education

High School diploma

Job description

Eyeglass World seeks an Optical Specialist to provide exceptional customer service in-store, guide eyewear selection, perform finishing tasks, and ensure accurate order completion. The role blends customer connection, optical support, and finishing excellence to deliver polished, brand-aligned handoffs.

Responsibilities include supporting the in-store flow, assisting with pre-exam support, and maintaining high standards of quality and presentation.