Optical Specialist: Elevate Customer Experience

National Vision, Inc.; Walker (MI); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Health Insurance

401k Retirement Savings

Flex Spending Account

Paid Time Off & Holidays

Parental Leave

Employee Eyewear Discount

Job summary

National Vision, Inc. is seeking an Optical Specialist for Eyeglass World with a customer-focused in-store role. You will assist customers in selecting eyewear, perform final fittings, and ensure quality and timely pickup, delivering an elevated brand experience.

The role requires at least 1 year in optical/retail or customer service, strong multitasking and communication skills, and a commitment to customer satisfaction. Sundays off and Mondays/Thursdays shifts apply, with benefits provided.

Qualifications

• 1+ year experience in optical, retail, sales, or customer service.
• Strong multitasking, time management and organizational skills.
• Clear communication and the ability to educate customers effectively.
• Ability to prioritize customer satisfaction at every interaction.

Responsibilities

• Deliver warm, confident, and personalized service at every stage of the visit.
• Guide customers through eyewear selection, final fitting, and product education.
• Ensure customers leave feeling confident in both their eyewear and their experience.
• Assist with patient flow and pre exam screenings to support Optometrists.
• Perform finishing work including final adjustments, inspections and quality checks.

Skills

Multitasking

Time management

Organizational skills

Clear communication

Educating customers

Customer satisfaction

Education

High School Diploma or equivalent

Job description

National Vision, Inc. is seeking an Optical Specialist for Eyeglass World with a customer-focused in-store role. You will assist customers in selecting eyewear, perform final fittings, and ensure quality and timely pickup, delivering an elevated brand experience.

The role requires at least 1 year in optical/retail or customer service, strong multitasking and communication skills, and a commitment to customer satisfaction. Sundays off and Mondays/Thursdays shifts apply, with benefits provided.