Optical Specialist: Fashion-Forward Eyewear Expert

Eyeglass World; Tampa (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health & Dental Insurance

401k Retirement Savings

Flex Spending Account

Generous Paid Time Off & Holidays

Parental Leave

Employee Eyewear Discount

Job summary

Eyeglass World in Tampa is seeking an Optical Specialist to enhance the in-store experience. You will guide customers through eyewear selection, assist with fittings, and ensure a polished product pickup that reflects our brand standards.

The role emphasizes confident customer service, accuracy in order completion, and collaboration with the store team to deliver consistent, high-quality experiences daily.

Qualifications

• High School Diploma or equivalent is required.
• 1+ year experience in optical, retail, sales, or customer service is required.
• Strong multitasking, time management and organizational skills are required.
• Clear communication and the ability to educate customers effectively.
• Ability to prioritize customer satisfaction at every interaction.

Responsibilities

• Deliver warm, confident, and personalized service at every stage of the visit.
• Guide customers through eyewear selection, final fitting, and product education.
• Ensure customers leave feeling confident in both their eyewear and their experience.
• Assist with patient flow and pre exam screenings to support Optometrists.
• Help ensure smooth transitions between exam, finish, and pickup moments.
• Serve as a calm, knowledgeable presence throughout the customer journey.
• Perform finishing work including final adjustments, inspections and quality checks.
• Ensure all eyewear meets Eyeglass World standards for fit, function, and presentation.
• Prepare orders for pickup and deliver polished, brand aligned handoff.
• Support order entry, tracking, and timely completion.
• Maintain organized, clean, and efficient finish and retail areas.
• Identify and resolve quality or service issues proactively.
• Model Eyeglass World service standards, tone, and behaviors in every interaction.
• Uphold visual, experiential, and operational brand standards in the store.
• Partner with the store team to deliver a consistent and elevated experience.

Skills

Customer service

Multitasking

Time management

Organizational skills

Clear communication

Educate customers

Prioritize customer satisfaction

Support store team

Bilingual abilities

Education

High School Diploma or equivalent

Job description

Eyeglass World in Tampa is seeking an Optical Specialist to enhance the in-store experience. You will guide customers through eyewear selection, assist with fittings, and ensure a polished product pickup that reflects our brand standards.

The role emphasizes confident customer service, accuracy in order completion, and collaboration with the store team to deliver consistent, high-quality experiences daily.