Eyewear Experience Specialist

National Vision; North Palm Beach (FL); On-site; USD 30,000 - 46,000; Full time

Benefits offered by this job

Health Insurance

401k Retirement Savings

Flexible Spending Account

Paid Time Off & Holidays

Parental Leave

Employee Eyewear Discount

Job summary

Eyeglass World in Florida is seeking an Optical Specialist to bring the brand to life through confident service, attention to detail, and ownership of the final moments from pre-exam support to eyewear readiness, fitting, and pickup.

This role blends customer connection, optical support, and finishing excellence to deliver consistent, high-quality experiences. The position requires 1+ year in optical, retail, sales, or customer service, and offers competitive pay and benefits.

Qualifications

• High School Diploma or equivalent required.
• 1+ year experience in optical, retail, sales, or customer service.
• Strong multitasking, time management, and organizational skills.
• Clear communication and the ability to educate customers effectively.
• Ability to prioritize customer satisfaction at every interaction; prior experience with order entry and eyewear finishing is a plus.

Responsibilities

• Create an Exceptional Customer Experience by delivering warm, confident, and personalized service at every stage of the visit.
• Guide customers through eyewear selection, final fitting, and product education.
• Ensure customers leave feeling confident in both their eyewear and their experience.
• Support in-store flow and pre-exam screenings to assist Optometrists and ensure smooth transitions between exam, finish, and pickup.
• Perform finishing work including final adjustments, inspections and quality checks on eyewear.
• Prepare orders for pickup and deliver polished, brand-aligned handoffs.
• Maintain organized, clean finish and retail areas and resolve issues proactively.
• Model Eyeglass World service standards, tone, and behaviors in every interaction.

Skills

Customer service

Sales

Communication

Time management

Education

High School Diploma or equivalent

Job description

Eyeglass World in Florida is seeking an Optical Specialist to bring the brand to life through confident service, attention to detail, and ownership of the final moments from pre-exam support to eyewear readiness, fitting, and pickup.

This role blends customer connection, optical support, and finishing excellence to deliver consistent, high-quality experiences. The position requires 1+ year in optical, retail, sales, or customer service, and offers competitive pay and benefits.