Optical Specialist: Elevate Eyewear and Customer Experience

Eyeglass World, Inc.; Glendale (AZ); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

401k retirement savings with company

Paid sick time

Parental leave

Employee eyewear discount

College scholarship program

Job summary

Eyeglass World is seeking an Optical Specialist to deliver warm, confident service and guide customers through eyewear selection and fitting at our Glendale, AZ location. You will ensure each customer leaves with confidence in their eyewear and experience, while supporting in-store flow and finishing excellence.

Ideal candidates have 1+ year in optical/retail or customer service, strong communication, and a commitment to brand standards.

Qualifications

• High School Diploma or equivalent is required.
• 1+ year experience in optical, retail, sales, or customer service.
• Bilingual abilities preferred.
• Strong multitasking, time management, and organizational skills.
• Ability to prioritize customer satisfaction at every interaction.

Responsibilities

• Deliver warm, confident, and personalized service at every stage of the visit.
• Guide customers through eyewear selection, final fitting, and product education.
• Ensure customers leave with confidence in their eyewear and experience.
• Assist with patient flow and pre-exam screenings to support Optometrists.
• Perform finishing work including final adjustments, inspections and quality checks.
• Prepare orders for pickup and deliver polished, brand aligned handoffs.

Skills

Customer service

Multitasking

Time management

Communication

Customer education

Brand standards

Education

High School Diploma or equivalent

Job description

Eyeglass World is seeking an Optical Specialist to deliver warm, confident service and guide customers through eyewear selection and fitting at our Glendale, AZ location. You will ensure each customer leaves with confidence in their eyewear and experience, while supporting in-store flow and finishing excellence.

Ideal candidates have 1+ year in optical/retail or customer service, strong communication, and a commitment to brand standards.