Optical Specialist: Elevate Customer Eyewear Experience

Eyeglassworld; Jacksonville (FL); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Health & Dental Insurance

401k Retirement Savings

Flex Spending Account

Generous Paid Time Off & Company Holl

Parental Leave

Employee Eyewear Discount

Job summary

Eyeglass World is seeking an Optical Specialist to enhance the in-store customer experience. You will provide warm, expert service, assist customers with eyewear selection, and ensure smooth transitions from fitting to pickup.

This role supports pre-exam and finish processes, ensuring high-quality eyewear and brand-aligned presentation. A High School diploma and 1+ year in optical/retail are required, with licensing as needed.

Qualifications

• High School Diploma or equivalent is required.
• 1+ year experience in optical, retail, sales, or customer service is required.
• Active dispensing license as required by the state.
• Strong multitasking, time management and organizational skills are required.
• Clear communication and the ability to educate customers effectively are required.
• Ability to prioritize customer satisfaction at every interaction is required.
• Support store team in shared goals is required.

Responsibilities

• Deliver warm, confident, and personalized service at every stage of the visit.
• Guide customers through eyewear selection, final fitting, and product education.
• Ensure customers leave with confidence in their eyewear and experience.
• Assist with patient flow and pre-exam activities to support Optometrists.
• Perform finishing work and ensure eyewear meets brand standards.
• Prepare orders for pickup and ensure timely completion.

Skills

Multitasking

Time management

Organizational skills

Communication

Customer education

Education

High School Diploma or equivalent

Job description

Eyeglass World is seeking an Optical Specialist to enhance the in-store customer experience. You will provide warm, expert service, assist customers with eyewear selection, and ensure smooth transitions from fitting to pickup.

This role supports pre-exam and finish processes, ensuring high-quality eyewear and brand-aligned presentation. A High School diploma and 1+ year in optical/retail are required, with licensing as needed.