Optical Services Associate – Patient Care Champion

Henry Ford Health; Shelby Township (MI); On-site; USD 17,000 - 22,000; Full time

Job summary

Henry Ford Health in Michigan is hiring an Optical Service Rep to be the first point of contact for patients, handling inquiries, processing sales, and coordinating services across departments to ensure a seamless patient experience.

The role emphasizes friendly, professional service, attention to detail, and the ability to work with the OptEyes training and POS system. Prior retail or customer service experience is valued, along with a High School diploma.

Qualifications

• High School Diploma or GED required.
• Basic math skills required.
• Previous retail, hospitality, or customer service experience required.
• Ability to demonstrate effective organization skills, prioritize multiple tasks, and manage daily activities.
• Completion of all training courses as directed by Henry Ford OptimEyes.

Responsibilities

• Greet and direct patients in a friendly, professional, and efficient manner.
• Investigate and resolve patient inquiries concerning merchandise, service, and billing in person or over the phone.
• Complete and record sales transactions accurately in the HFO POS system.
• Work closely with all HFO departments to coordinate patients' services.

Skills

Customer service

Organization

Basic math

Education

High School Diploma or GED

Tools

HFO POS system

Job description

Henry Ford Health in Michigan is hiring an Optical Service Rep to be the first point of contact for patients, handling inquiries, processing sales, and coordinating services across departments to ensure a seamless patient experience.

The role emphasizes friendly, professional service, attention to detail, and the ability to work with the OptEyes training and POS system. Prior retail or customer service experience is valued, along with a High School diploma.