Optical Service Specialist — Patient Care & Sales

Henry Ford Health; Michigan; On-site; USD 17,000 - 22,000; Full time

Job summary

Henry Ford Health in Michigan is hiring an Optical Service Rep to be the first point of contact for patients, assist with inquiries, process sales, and coordinate services across departments to ensure a seamless patient experience.

The role requires a high school diploma or GED, basic math skills, and prior retail or customer service experience. Training through Henry Ford OptimEyes is provided to support success in this position.

Qualifications

• High School Diploma or GED required.
• Basic math skills required.
• Previous retail, hospitality, or customer service experience required.
• Ability to demonstrate effective organization skills, prioritize multiple tasks, and manage daily activities.
• Completion of all training courses as directed by Henry Ford OptimEyes.

Responsibilities

• Greet and direct patients in a friendly, professional, and efficient manner.
• Investigate and resolve patient inquiries concerning merchandise, service, and billing in person or over the phone.
• Complete and record sales transactions accurately in the HFO Point of Sale (POS) system.
• Work closely with all HFO departments to coordinate patients' services.

Skills

Customer service

Retail sales

Communication

Organization

Education

High School Diploma or GED

Job description

Henry Ford Health in Michigan is hiring an Optical Service Rep to be the first point of contact for patients, assist with inquiries, process sales, and coordinate services across departments to ensure a seamless patient experience.

The role requires a high school diploma or GED, basic math skills, and prior retail or customer service experience. Training through Henry Ford OptimEyes is provided to support success in this position.