Optical Care & Customer Service Specialist

Henry Ford OptimEyes; Port Huron (MI); On-site; USD 28,000 - 42,000; Full time

Job summary

Henry Ford OptimEyes in Michigan seeks a friendly, detail-oriented front desk associate to greet patients, manage appointments, and handle POS transactions.

You will coordinate services across departments and support patients from inquiry to checkout. Prior retail or customer service experience is required; optical experience is a plus. Evening and weekend hours may be required, with training provided by the clinic.

Qualifications

• Prior retail, hospitality or customer service experience required.
• Optical experience preferred.
• Must complete training courses as directed by Henry Ford OptimEyes.

Responsibilities

• Greet and direct patients in a friendly, professional manner.
• Handle inquiries concerning merchandise, service, and billing in person or by phone.
• Process and record sales transactions in HFO POS system.
• Coordinate services with all departments to support patient care.
• Explain products and services to customers and address prescription questions.

Skills

Customer service

Retail experience

Phone etiquette

Organization skills

POS system

Education

High School Diploma or GED

Tools

None

Job description

Henry Ford OptimEyes in Michigan seeks a friendly, detail-oriented front desk associate to greet patients, manage appointments, and handle POS transactions.

You will coordinate services across departments and support patients from inquiry to checkout. Prior retail or customer service experience is required; optical experience is a plus. Evening and weekend hours may be required, with training provided by the clinic.