Optical Service Rep

Henry Ford Health; Shelby Township (MI); On-site; USD 17,000 - 22,000; Full time

Job summary

Henry Ford Health in Michigan is hiring an Optical Service Rep to be the first point of contact for patients, handling inquiries, processing sales, and coordinating services across departments to ensure a seamless patient experience.

The role emphasizes friendly, professional service, attention to detail, and the ability to work with the OptEyes training and POS system. Prior retail or customer service experience is valued, along with a High School diploma.

Qualifications

• High School Diploma or GED required.
• Basic math skills required.
• Previous retail, hospitality, or customer service experience required.
• Ability to demonstrate effective organization skills, prioritize multiple tasks, and manage daily activities.
• Completion of all training courses as directed by Henry Ford OptimEyes.

Responsibilities

• Greet and direct patients in a friendly, professional, and efficient manner.
• Investigate and resolve patient inquiries concerning merchandise, service, and billing in person or over the phone.
• Complete and record sales transactions accurately in the HFO POS system.
• Work closely with all HFO departments to coordinate patients' services.

Skills

Customer service

Organization

Basic math

Education

High School Diploma or GED

Tools

HFO POS system

Job description

Henry Ford Health partners with millions of people on their health journey, across Michigan and around the world. We offer a full continuum of services from primary and preventative care to complex and specialty care, health insurance, a full suite of home health offerings, virtual care, pharmacy, eye care and other health care retail. With former Ascension southeast Michigan and Flint region locations now part of our team, Henry Ford's care is available in 13 hospitals and hundreds of ambulatory care locations. Based in Detroit, Henry Ford is one of the nation's most respected academic medical centers and is leading the Future of Health: Detroit, a $3 billion investment anchored by a reimagined Henry Ford academic healthcare campus.

Job Description

Job Title

Optical Service Rep

About the Department

As part of Henry Ford Health's Community Care Services, our team is dedicated to expanding access to care through community-based programs. We focus on meeting patients where they are, connecting them with essential health resources, support services, and care coordination. Our mission is to make a meaningful impact across diverse populations, ensuring everyone has access to the care they need.

Role Overview

As an Optical Service Rep, you will be the first point of contact for patients, providing friendly and professional assistance. You will resolve inquiries, process sales transactions, and coordinate services across departments to ensure a seamless patient experience. Your role is vital in upholding our commitment to exceptional care and service.

Why Henry Ford Health

At Henry Ford Health, we are relentless advocates for exceptional care for our patients, communities, and each other. We come to do meaningful work and grow our careers, and we stay for the connection, support, and shared pride in making the impossible, possible.

What You Will Do

• Greet and direct patients in a friendly, professional, and efficient manner.
• Investigate and resolve patient inquiries concerning merchandise, service, and billing in person or over the phone.
• Complete and record sales transactions accurately in the HFO Point of Sale (POS) system.
• Work closely with all HFO departments to coordinate patients' services.

What You Will Need

Required Qualifications

• High School Diploma or GED required.
• Basic math skills required.
• Previous retail, hospitality, or customer service experience required.
• Ability to demonstrate effective organization skills, prioritize multiple tasks, and manage daily activities.
• Completion of all training courses as directed by Henry Ford OptimEyes.

Preferred Qualifications

• Previous optical experience preferred.

What We Offer

Join a team where you can grow your career, collaborate with dedicated professionals, and engage in mission-driven work. We provide ongoing learning opportunities to help you excel in your role and make a meaningful impact in healthcare.