Optical Sales & Service Specialist

Eyeglass World, Inc.; Columbus (GA); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

401k retirement savings

Paid sick time

Parental leave

Employee eyewear discount

College scholarship program

Job summary

Eyeglass World, Inc. is hiring an Optical Specialist for in-store customer-facing service focused on eyewear readiness, fitting, and polished handoffs. The role emphasizes confident service, attention to detail, and brand-aligned interactions.

You will support pre-exam processes and ensure a seamless customer journey from selection to pickup. The ideal candidate has 1+ year experience in optical, retail, or customer service, strong multitasking and communication skills, and a passion for

Qualifications

• High School Diploma or equivalent is required.
• 1+ year experience in optical, retail, sales or customer service is preferred.
• Strong multitasking, time management and organizational skills are essential.
• Clear communication and the ability to educate customers effectively are important.
• Ability to prioritize customer satisfaction at every interaction is expected.

Responsibilities

• Provide warm, confident, and personalized service at every stage of the visit.
• Guide customers through eyewear selection, final fitting and product education.
• Ensure customers leave confident in their eyewear and experience.
• Assist with patient flow and pre-exam support as needed.
• Perform finishing work and quality checks to meet Eyeglass World standards.

Skills

Multitasking

Clear communication

Customer satisfaction

Team support

Bilingual (Preferred)

Education

High School Diploma or equivalent

Job description

Eyeglass World, Inc. is hiring an Optical Specialist for in-store customer-facing service focused on eyewear readiness, fitting, and polished handoffs. The role emphasizes confident service, attention to detail, and brand-aligned interactions.

You will support pre-exam processes and ensure a seamless customer journey from selection to pickup. The ideal candidate has 1+ year experience in optical, retail, or customer service, strong multitasking and communication skills, and a passion for