Optical Store Manager

Eyes on Brickell Optical Boutique; Miami (FL); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Bonus based on performance

Company parties

Competitive salary

Employee discounts

Flexible schedule

Free food & snacks

Health insurance

Opportunity for advancement

Paid time off

Training & development

Tuition assistance

Vision insurance

Job summary

Eyes on Brickell Optical Boutique in Miami is seeking a dedicated Store Manager to lead operations and ensure exceptional sales and patient care. The ideal candidate will possess strong business acumen, bilingual skills, and proven leadership experience. Responsibilities include driving sales in optical and aesthetic services, managing staff, and ensuring compliance with healthcare regulations. The role offers numerous benefits including competitive salary, bonuses, and opportunities for advancement.

Qualifications

• Proven experience in team leadership and management.
• Strong background in optical sales and practice operations.
• Experience with aesthetic services required.

Responsibilities

• Oversee daily operations and lead staff to meet goals.
• Drive sales performance of optical and aesthetic services.
• Ensure compliance with HIPAA regulations and billing practices.

Skills

Bilingual in English and Spanish

People management

Optical sales

Customer service

Problem-solving skills

Social media marketing

Education

Bachelor’s degree in management, business administration, or relevant field

Job description

Benefits

• Bonus based on performance
• Company parties
• Competitive salary
• Employee discounts
• Flexible schedule
• Free food & snacks
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Tuition assistance
• Vision insurance

Position Overview

The Store Manager will oversee daily operations, lead staff, and ensure the practice consistently meets sales, service, and patient care goals. This role requires a hands‑on leader with strong business acumen, a passion for patient experience, and the ability to integrate and grow both eyecare and aesthetic service offerings.

Key Responsibilities

• Lead, coach, and manage staff to ensure high performance, accountability, and a positive team culture
• Drive sales performance, including optical sales of high‑end designer frames and lenses, as well as aesthetic services
• Train and guide team members on effectively cross‑selling eyecare and aesthetic services to enhance patient outcomes and revenue
• Ensure the team meets and exceeds service and sales deadlines
• Oversee patient flow, scheduling, and overall office efficiency
• Manage insurance processes and optimize profitability, including understanding reimbursements and billing practices
• Maintain compliance with HIPAA regulations and secure handling of patient and credit card information
• Supervise pretesting procedures and ensure clinical readiness
• Oversee inventory, merchandising, and presentation of luxury eyewear collections
• Develop and execute social media strategies to promote both optical and aesthetic services and increase patient engagement
• Ensure cleanliness, organization, and professional appearance of the office at all times
• Handle escalated patient concerns with professionalism and care

Qualifications

• Bilingual in English and Spanish
• Proven experience in people management and team leadership
• Strong background in optical sales, customer service, and practice operations
• Experience with aesthetic services (e.g., skincare, cosmetic treatments, or medspa environments) required
• Demonstrated ability to successfully cross‑sell aesthetic and healthcare services
• Experience working with high‑end or luxury retail products preferred
• Knowledge of insurance billing and strategies to maximize profitability
• Familiarity with HIPAA compliance and credit card processing procedures
• Experience with pretesting equipment and workflows
• Demonstrated ability to meet and exceed sales and operational goals
• Strong organizational, communication, and problem‑solving skills
• Experience with social media marketing for business growth
• Three years of previous retail management (Manager or Assistant Manager) is preferred
• Previous sales experience with the proven ability to meet or exceed performance standards
• Ability to thrive in a fast‑paced environment
• Strong organizational skills
• Excellent team building and leadership skills
• Bachelor’s degree in management, business administration, or relevant field is preferred