Optical Sales Assistant

ReFocus Eye Health; Stamford (CT); On-site; USD 36,000 - 56,000; Full time

Job summary

ReFocus Eye Health in Stamford, CT is seeking an energetic Optical Sales Associate to join our boutique within a medical ophthalmology practice. You will help patients select frames, lenses, and accessories that fit prescriptions, lifestyle, and personal style.

This role blends medical eye care with retail flair, involving frame styling, order entry, PD measurements, insurance questions, and after-sales adjustments.

Qualifications

• High school diploma or equivalent required; retail or customer service experience preferred.
• Experience in optical settings, medical offices, or retail is a plus.
• Strong communication and a warm, professional demeanor.
• High attention to detail when entering prescription data and orders.
• Ability to multitask in a fast-paced medical practice.

Responsibilities

• Welcome patients post-exam and guide frame styling, lens options, and sunglasses.
• Enter optical orders, measure PD and segment heights, and relay specs to the lab.
• Verify insurance benefits, explain costs, and process payments.
• Dispense eyewear, perform minor adjustments and troubleshoot fit/comfort.
• Maintain displays, assist inventory, and stay current on eyewear trends.

Skills

Strong communication

Attention to detail

Multitask in fast-paced environment

Customer service orientation

Optical/retail experience

Education

High school diploma or equivalent

Job description

Description

We are seeking an energetic and customer-focused Optical Sales Associate to join our growing optical boutique within our medical ophthalmology practice. This role bridges medical eye care and retail styling, helping patients select frames, lens options, and specialty optical products that fit their prescription, lifestyle, and personal taste.

Key Responsibilities

• Patient Engagement: Welcome patients post-exam, review optical prescriptions, and guide them through frame styling, lens options (e.g., progressive, anti-reflective, blue light), and sunglasses.
• Order Management: Accurately enter optical orders, measure pupillary distance (PD) and segment heights, and ensure precise specifications are sent to the optical lab.
• Insurance & Billing: Verify vision insurance benefits (e.g., VSP, Eyemed), explain coverage and out-of-pocket costs clearly to patients, and process payments.
• Dispensing & Adjustments: Dispense finished eyewear to patients, perform minor frame adjustments and repairs, and troubleshoot fit or vision comfort issues.
• Merchandising & Inventory: Maintain clean, well-organized frame displays, assist with inventory counts, and stay informed on current eyewear trends and promotions.

Qualifications & Skills

• High school diploma or equivalent (prior retail, sales, or customer service experience preferred).
• Experience in an optical setting, medical office, or retail environment is a plus.
• Strong communication skills with a warm, professional demeanor.
• High attention to detail when entering prescription measurements and order data.
• Ability to multitask in a fast-paced medical practice setting.

We Care: We prioritize patients, colleagues, and families with compassionate, leading care and treat all with dignity and respect.

We Collaborate: We work together with patients, seeking diverse input to share and grow innovative ideas.

We Elevate: Committed to excellence, we exceed expectations by delivering leading eye care research, innovation, education, and outreach.

Refocus is an equal opportunity employer and we value diversity.