Optical Boutique Manager / Sales Manager

FAMILY OPTOMETRY CARE PC; Hewlett (NY); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Employee discounts

Opportunity for advancement

Profit sharing

Training & development

Job summary

FAMILY OPTOMETRY CARE PC seeks an experienced Manager/Sales Professional for a new full-scope medical eye-care boutique specializing in luxury eyewear, prescription glasses, sunglasses, and children’s eyewear. You’ll lead daily operations, deliver personalized service, and build a repeat customer base in a sophisticated boutique setting.

The ideal candidate brings optical, medical office, or luxury retail experience, strong sales and communication skills, and a customer-first mindset.

Qualifications

• Experience in optical, medical office, luxury retail, sales, or management.
• Strong communication and interpersonal skills.
• Excellent organizational and follow-through skills.
• Ability to multitask in a fast-paced environment.
• Professional appearance and demeanor.

Responsibilities

• Providing an exceptional, personalized experience for every patient and customer.
• Assisting customers with the selection of luxury frames, prescription eyewear, sunglasses, and children’s eyewear.
• Building relationships with patients and developing repeat clientele.
• Meeting and exceeding sales goals.
• Verifying insurance eligibility and benefits.
• Processing and coordinating insurance orders.
• Ordering frames and insurance materials.
• Coordinating with lens laboratories and placing lens orders.
• Following up on orders, repairs, and customer requests.
• Maintaining accurate records and inventory.
• Assisting with scheduling and coordinating patient flow.
• Working closely with opticians, optometrists, ophthalmologists, and other staff.
• Maintaining a clean, organized, and sophisticated boutique environment.
• Handling customer questions, concerns, and service issues professionally.
• Helping develop and maintain the boutique's luxury brand and customer experience.

Skills

Customer service

Sales

Communication

Organization

Multitasking

Teamwork

Detail-oriented

Professional appearance

Job description

Benefits:

• Competitive salary
• Employee discounts
• Opportunity for advancement
• Profit sharing
• Training & development

We are seeking an experienced, motivated, and personable Manager/Sales Professional to join our new full-scope medical eye-care boutique specializing in high-end luxury eyewear, prescription glasses, sunglasses, and children’s eyewear.

Our practice will provide a complete range of eye-care services, including opticianry, optometry, and ophthalmology, in a sophisticated and welcoming boutique environment.

We are looking for someone who understands that exceptional customer service is the heart of our business. The ideal candidate is warm, professional, dependable, organized, and genuinely enjoys working with people.

Our ideal candidate:

• Has prior experience in optical, optometry, ophthalmology, retail, sales, or management
• Provides exceptional customer service and knows how to make every patient feel welcome
• Has a positive attitude and a genuine smile
• Is punctual, reliable, and takes pride in their work
• Is confident, professional, and comfortable interacting with a wide variety of customers
• Has strong sales and communication skills
• Is organized and able to manage multiple responsibilities at once
• Works well independently as well as with a team
• Is detail-oriented and able to follow through from the initial customer interaction through completion of the order

Responsibilities

The Manager/Sales Professional will be responsible for a variety of daily operations, including:

• Providing an exceptional, personalized experience for every patient and customer
• Assisting customers with the selection of luxury frames, prescription eyewear, sunglasses, and children’s eyewear
• Building relationships with patients and developing repeat clientele
• Meeting and exceeding sales goals
• Verifying insurance eligibility and benefits
• Processing and coordinating insurance orders
• Ordering frames and insurance materials
• Coordinating with lens laboratories and placing lens orders
• Following up on orders, repairs, and customer requests
• Maintaining accurate records and inventory
• Assisting with scheduling and coordinating patient flow
• Working closely with opticians, optometrists, ophthalmologists, and other staff
• Maintaining a clean, organized, and sophisticated boutique environment
• Handling customer questions, concerns, and service issues professionally
• Helping develop and maintain the boutique's luxury brand and customer experience

Customer Service Is Our #1 Priority

We believe that people remember how you made them feel.

A warm personality, a genuine smile, professionalism, and a commitment to exceptional service are essential for this position.

Qualifications

• Previous experience in optical, medical office, luxury retail, sales, or management preferred
• Optical experience strongly preferred
• Experience with insurance eligibility and optical insurance billing is a plus
• Strong communication and interpersonal skills
• Excellent organizational and follow-through skills
• Ability to multitask in a fast-paced environment
• Professional appearance and demeanor
• Reliable transportation and punctual attendance

This is an eyecare center that is being built at the moment with a grand opening date of November 1st candidate will start 2 weeks prior to grand opening assisting with store set up and preparation