Optical Sales & Finish Specialist - Elevate Eyewear

Eyeglass World; Longview (TX); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Health insurance

401k

Job summary

Eyeglass World, a National Vision brand, is seeking an Optical Specialist to assist customers with eyewear selection, fitting, and education in-store. You will support pre-exam activities, ensure accurate finishing, and deliver a seamless, high-quality customer experience aligned with Eyeglass World standards.

Ideal candidates have 1+ year in optical/retail or customer service, strong organizational and communication skills, and a commitment to customer satisfaction.

Qualifications

• High School Diploma or equivalent is required.
• 1+ year experience in optical, retail, sales, or customer service is required.
• Strong multitasking, time management and organizational skills are required.
• Clear communication and the ability to educate customers effectively are required.
• Ability to prioritize customer satisfaction at every interaction is required.
• Support store team in shared goals; bilingual abilities preferred.

Responsibilities

• Deliver warm, confident, and personalized service at every stage of the visit.
• Guide customers through eyewear selection, final fitting, and product education.
• Ensure customers leave feeling confident in both their eyewear and their experience.
• Assist with patient flow and pre-exam screenings to support Optometrists.
• Help ensure smooth transitions between exam, finish, and pickup moments.
• Perform finishing work including final adjustments, inspections and quality checks.
• Prepare orders for pickup and deliver polished, brand aligned handoff.
• Identify and resolve quality or service issues proactively.
• Model Eyeglass World service standards, tone, and behaviors in every interaction.
• Uphold visual, experiential, and operational brand standards in the store.

Skills

Multitasking

Time management

Organizational skills

Clear communication

Educate customers

Customer satisfaction focus

Bilingual abilities

Education

High School Diploma or equivalent

Job description

Eyeglass World, a National Vision brand, is seeking an Optical Specialist to assist customers with eyewear selection, fitting, and education in-store. You will support pre-exam activities, ensure accurate finishing, and deliver a seamless, high-quality customer experience aligned with Eyeglass World standards.

Ideal candidates have 1+ year in optical/retail or customer service, strong organizational and communication skills, and a commitment to customer satisfaction.