Optical Sales Associate — Elevate Eyewear & Service

Eyeglass World, Inc.; Orem (UT); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401k retirement savings with company‑m

Paid sick time

Parental leave

Employee eyewear discount

College scholarship program

Job summary

Eyeglass World is seeking an Optical Specialist to serve customers in-store, support pre-exam processes, and ensure precise finishing of eyewear. You will guide selections, perform fittings, and deliver a seamless, on-brand experience.

This role emphasizes quality, care, and education to build customer confidence in their eyewear. Join our National Vision family and enjoy a collaborative environment with growth opportunities, competitive pay, and benefits.

Qualifications

• High School Diploma or equivalent (Required)
• 1+ year experience in optical, retail, sales, or customer service (Required)
• Strong multitasking, time management and organizational skills (Required)
• Clear communication and the ability to educate customers effectively (Required)
• Ability to prioritize customer satisfaction at every interaction (Required)
• Support store team in shared goals (Required)
• Bilingual abilities (Preferred)

Responsibilities

• Deliver warm, confident, and personalized service at every stage of the visit.
• Guide customers through eyewear selection, final fitting, and product education.
• Ensure customers leave feeling confident in both their eyewear and their experience.
• Assist with patient flow and pre exam screenings to support Optometrists.
• Help ensure smooth transitions between exam, finish, and pickup moments.
• Serve as a calm, knowledgeable presence throughout the customer journey.
• Perform finishing work including final adjustments, inspections and quality checks.
• Ensure all eyewear meets Eyeglass World standards for fit, function, and presentation.
• Prepare orders for pickup and deliver polished, brand aligned handoff.
• Support order entry, tracking, and timely completion.
• Maintain organized, clean, and efficient finish and retail areas.
• Identify and resolve quality or service issues proactively.
• Model Eyeglass World service standards, tone, and behaviors in every interaction.
• Uphold visual, experiential, and operational brand standards in the store.
• Partner with the store team to deliver a consistent and elevated experience.

Skills

Multitasking

Time management

Organizational skills

Clear communication

Educating customers

Customer satisfaction

Team collaboration

Bilingual

Education

High School Diploma or equivalent

Job description

Eyeglass World is seeking an Optical Specialist to serve customers in-store, support pre-exam processes, and ensure precise finishing of eyewear. You will guide selections, perform fittings, and deliver a seamless, on-brand experience.

This role emphasizes quality, care, and education to build customer confidence in their eyewear. Join our National Vision family and enjoy a collaborative environment with growth opportunities, competitive pay, and benefits.