Optical Sales Associate: Elevate Eyewear & Service

Eyeglass World; Fort Wayne (IN); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

401k retirement savings with company 1

Paid sick time

Parental leave

Employee eyewear discount

College scholarship program

Job summary

Eyeglass World is seeking an Optical Specialist to deliver confident service, precise eyewear finishing, and a seamless in-store experience. You will assist customers with selection, fitting, and product education while supporting the workflow from pre-exam to pickup.

The role emphasizes attention to detail, brand standards, and proactive problem-solving to ensure a high‑quality customer journey each day in a busy retail optical setting.

Qualifications

• High School Diploma or equivalent (Required).
• 1+ year experience in optical, retail, sales, or customer service (Required).
• Strong multitasking, time management and organizational skills (Required).
• Clear communication and the ability to educate customers effectively (Required).
• Ability to prioritize customer satisfaction at every interaction (Required).
• Support store team in shared goals (Required).
• Bilingual abilities (Preferred).

Responsibilities

• Create an exceptional customer experience at every visit.
• Guide customers through eyewear selection, final fitting, and product education.
• Ensure customers leave confident in their eyewear and experience.
• Assist with patient flow and pre-exam screenings to support Optometrists.
• Support transitions between exam, finish, and pickup moments.
• Perform finishing work, inspections and quality checks on eyewear.
• Prepare orders for pickup and deliver polished, brand-aligned handoffs.
• Maintain organized, clean finish and retail areas and support store goals.

Skills

Customer service

Communication

Multitasking

Time management

Organization

Bilingual abilities

Education

High School Diploma or equivalent

Job description

Eyeglass World is seeking an Optical Specialist to deliver confident service, precise eyewear finishing, and a seamless in-store experience. You will assist customers with selection, fitting, and product education while supporting the workflow from pre-exam to pickup.

The role emphasizes attention to detail, brand standards, and proactive problem-solving to ensure a high‑quality customer journey each day in a busy retail optical setting.