Optical Sales & Finish Specialist

Eyeglass World; Springfield (MO); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

401k match

Paid sick time

Parental leave

Employee eyewear discount

College scholarship program

Job summary

Eyeglass World is seeking an Optical Specialist to be the customer-facing heart of the in-store experience. You will guide eyewear selection, assist from pre-exam support to final pickup, and ensure a seamless, on-brand interaction for every guest.

With 1+ year in optical, retail, sales, or customer service, you’ll deliver confident, personalized service, manage multiple tasks, and maintain brand standards across the store. Competitive pay and benefits reflect National Vision’s commitment.

Qualifications

• High School Diploma or equivalent (Required).
• 1+ year experience in optical, retail, sales, or customer service (Required).
• Strong multitasking, time management and organizational skills (Required).
• Clear communication and the ability to educate customers effectively (Required).
• Ability to prioritize customer satisfaction at every interaction (Required).
• Support store team in shared goals (Required).
• Bilingual abilities (Preferred).

Responsibilities

• Deliver warm, confident, and personalized service at every stage of the visit.
• Guide customers through eyewear selection, final fitting, and product education.
• Ensure customers leave feeling confident in both their eyewear and their experience.
• Assist with patient flow and pre-exam screenings to support Optometrists.
• Help ensure smooth transitions between exam, finish, and pickup moments.
• Serve as a calm, knowledgeable presence throughout the customer journey.
• Perform finishing work including final adjustments, inspections and quality checks.
• Ensure all eyewear meets Eyeglass World standards for fit, function, and presentation.
• Prepare orders for pickup and deliver polished, brand aligned handoff.
• Support order entry, tracking, and timely completion.
• Maintain organized, clean, and efficient finish and retail areas.
• Identify and resolve quality or service issues proactively.
• Model Eyeglass World service standards, tone, and behaviors in every interaction.
• Uphold visual, experiential, and operational brand standards in the store.

Skills

Multitasking

Time management

Organizational skills

Clear communication

Customer education

Prioritize customer satisfaction

Team support

Bilingual

Education

High School Diploma or equivalent

Job description

Eyeglass World is seeking an Optical Specialist to be the customer-facing heart of the in-store experience. You will guide eyewear selection, assist from pre-exam support to final pickup, and ensure a seamless, on-brand interaction for every guest.

With 1+ year in optical, retail, sales, or customer service, you’ll deliver confident, personalized service, manage multiple tasks, and maintain brand standards across the store. Competitive pay and benefits reflect National Vision’s commitment.