Optical Sales & Finish Specialist

Eyeglass World; Grand Rapids (MI); On-site; USD 38,000 - 48,000; Full time

Job summary

Eyeglass World is seeking an Optical Specialist to serve customers in-store, guiding eyewear selection and ensuring a seamless, on-brand experience. You will handle pre-exam support, fitting, and pickup with attention to detail.

The role emphasizes finishing quality, accurate order completion, and delivering confident service while upholding Eyeglass World standards across the store team.

Qualifications

• High School Diploma or equivalent is required.
• 1+ year in optical, retail, sales, or customer service is required.
• Strong multitasking, time management, and organizational skills are required.
• Clear communication and the ability to educate customers effectively are required.
• Ability to prioritize customer satisfaction at every interaction is required.
• Bilingual abilities are preferred.

Responsibilities

• Deliver warm, confident, and personalized service at every stage of the visit.
• Guide customers through eyewear selection, final fitting, and product education.
• Perform finishing work including final adjustments, inspections, and quality checks.

Skills

Multitasking

Time management

Organizational skills

Clear communication

Educate customers

Customer satisfaction focus

Bilingual abilities

Education

High School Diploma or equivalent

Job description

Eyeglass World is seeking an Optical Specialist to serve customers in-store, guiding eyewear selection and ensuring a seamless, on-brand experience. You will handle pre-exam support, fitting, and pickup with attention to detail.

The role emphasizes finishing quality, accurate order completion, and delivering confident service while upholding Eyeglass World standards across the store team.