Optical Retail Store Leader — Customer-Centric Growth

Big City Optical; Chicago (IL); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Incentive Plan Participation

Company subsidized Medical Insurance

Company subsidized Dental insurance

Company paid Short Term Disability保险

401(k) with 10% match

Paid time off

Employee discount plan

Job summary

Big City Optical, a leading firm in the optical industry, seeks a General Manager to oversee our Optical Retail Store in Chicago. You will drive customer satisfaction, manage day-to-day operations, and lead a team of dedicated optical professionals to deliver superior eye-care services.

The role requires 3 years in retail supervisory roles, 1 year in optics, and strong leadership to exceed sales targets while maintaining service excellence. Competitive benefits and a 50k-65k salary range offered.

Qualifications

• 3 years of retail supervisory experience with a track record of achieving sales targets.
• 1 year of optical experience.
• Excellent interpersonal communication skills.
• Exceptional customer service skills and commitment to a positive shopping experience.
• Knowledge of eyewear products, industry trends and optical technologies.
• Ability to stay organized and manage time effectively.
• Willingness to travel up to 10 miles to support coverage at other locations as needed.

Responsibilities

• Recruit, train, mentor and supervise a high-performing team of optical associates.
• Foster a positive work environment encouraging collaboration, accountability, and professional growth.
• Set sales targets and motivate staff to meet and exceed those goals.
• Prepare various promotional materials and in-store displays.
• Ensure staff are well versed in Big City Optical’s value proposition and are comfortable communicating and evangelizing it with clients.

Skills

Interpersonal communication

Customer service

Optical products knowledge

Time management

Leadership & team building

Education

High School Diploma or GED

College degree preferred

Tools

Microsoft Office

G-Suite

Job description

Big City Optical, a leading firm in the optical industry, seeks a General Manager to oversee our Optical Retail Store in Chicago. You will drive customer satisfaction, manage day-to-day operations, and lead a team of dedicated optical professionals to deliver superior eye-care services.

The role requires 3 years in retail supervisory roles, 1 year in optics, and strong leadership to exceed sales targets while maintaining service excellence. Competitive benefits and a 50k-65k salary range offered.