Optical Retail General Manager - Lead Team & Growth

Big City Optical; Chicago (IL); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Incentive Plan Participation

Company subsidized Medical Insurance

Company subsidized Dental insurance

Company paid Short Term Disability保险

401(k) with 10% match

Paid time off

Employee discount plan

Job summary

Big City Optical in Chicago is seeking a General Manager to oversee our Optical Retail Store and drive exceptional customer satisfaction. You will manage day-to-day operations and lead a team of optical professionals to deliver preeminent eye care in our communities.

The role includes supervising staff, achieving sales targets, managing budgets, inventory, and promotions, while maintaining compliance with safety regulations. Strong leadership and communication skills are essential.

Qualifications

• High School Diploma or GED required; college degree preferred.
• 3 years of retail supervisory experience with sales targets.
• 1 year of optical managerial experience.
• Excellent interpersonal and customer service skills.
• Knowledge of eyewear products, trends and optical tech.
• Strong organizational and time-management abilities.
• Leadership and proactive problem-solving skills.
• Willingness to travel up to 10 miles for coverage.

Responsibilities

• Recruit, train, mentor and supervise a high-performing optical team.
• Set sales targets and motivate staff to meet/exceed them.
• Manage store budgets and financial records; report trends to district manager.
• Oversee inventory levels and merchandising; coordinate promotions.
• Ensure staff communicate Big City Optical's value proposition to clients.
• Prepare schedules and ensure coverage for business needs.
• Lead staff meetings and cascade communications from leadership.
• Ensure health and safety compliance across the store.
• Address customer complaints promptly to maintain satisfaction.

Skills

Interpersonal skills

Customer service

Eyewear knowledge

Organization & time management

Leadership & team building

Microsoft & Google productivity

Travel readiness

Education

High School Diploma or GED

College degree preferred

Tools

Microsoft Office

G-Suite

Job description

Big City Optical in Chicago is seeking a General Manager to oversee our Optical Retail Store and drive exceptional customer satisfaction. You will manage day-to-day operations and lead a team of optical professionals to deliver preeminent eye care in our communities.

The role includes supervising staff, achieving sales targets, managing budgets, inventory, and promotions, while maintaining compliance with safety regulations. Strong leadership and communication skills are essential.