Optical Retail Assistant Manager – Growth & Leadership

Big City Optical; Chicago (IL); Presencial; USD 30.000 - 34.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Incentive Plan Participation

Medical Insurance

Dental insurance

Short Term Disability insurance

401(k) with 10% match

Paid time off

Employee discount plan

Descripción de la vacante

Big City Optical in Chicago, IL seeks an Assistant Manager to support the General Manager in running the store and driving growth. You will hire and train sales associates, help manage promotions, and oversee daily operations to deliver exceptional eye care.

The role requires retail experience, strong customer service, and the ability to organize, communicate, and solve problems. A high school diploma is expected; bilingual English/Spanish is a plus.

Formación

• High School diploma or equivalent.
• Experience in retail service or sales.
• Excellent customer service.
• Proficiency with Microsoft Office and Google Workspace.
• Ability to train and motivate sales staff.
• Strong organizational, collaboration, problem‑solving and communication skills.
• Willingness to stay informed on industry trends.
• Reliable transportation; able to travel up to 10 miles to support other locations.
• Experience in an optical dispensary is required.
• Multilingual: English and Spanish preferred, not required.

Responsabilidades

• Assist the general manager in organizing, planning, and implementing store strategies.
• Coordinate operations and ensure staff coverage schedules.
• Supervise and motivate staff to meet store goals.
• Monitor operating costs, budgets, and resources.
• Support recruitment and training of sales associates.
• Promote Big City Optical’s value proposition to clients.
• Consult with clients to assess needs and specifications.
• Identify opportunities to exceed client expectations.
• Assist clients with frame selection.
• Educate customers on lens options.
• Ensure store operations comply with policies.
• Participate in off-hours inventory counting.
• Create reports and analyze retail data for district reporting.
• Process payments and maintain patient care systems.
• Additional duties as needed to support store success.

Conocimientos

Customer service

Training

Organization

Communication

Problem solving

Educación

High School diploma

Herramientas

Microsoft Office

Google Workspace

Descripción del empleo

Big City Optical in Chicago, IL seeks an Assistant Manager to support the General Manager in running the store and driving growth. You will hire and train sales associates, help manage promotions, and oversee daily operations to deliver exceptional eye care.

The role requires retail experience, strong customer service, and the ability to organize, communicate, and solve problems. A high school diploma is expected; bilingual English/Spanish is a plus.