Optical Retail Manager: Grow Exams and Delight Patients

Pearle Vision; Kentwood (MI); On-site; USD 65,000 - 90,000; Full time

Job summary

Pearle Vision in Kentwood, MI seeks a Retail Optical Manager to drive profitable sales and exam growth through outstanding patient care and strong team leadership.

You will manage operations, optimize margins, train and retain associates, maintain store presentation, and build strong relationships with doctors, ensuring accurate measurements, pricing, service timelines, and a premium patient experience.

Qualifications

• Optical knowledge or licensed (minimum 2 years optical experience).
• Proven sales growth with accountability for results (minimum 3 years retail experience).
• Demonstrated ability to deliver outstanding patient experience with high conversion (≥80%).
• Proven experience in retail or customer service with solid merchandising skills.
• Attention to detail in store presentation and pricing.

Responsibilities

• Drive profitable store sales by fostering a patient-focused retail culture.
• Prioritize exam growth and manage daily/weekly/monthly goals.
• train and retain high-performing associates; build strong doctor relationships.
• Ensure accurate measurements, pricing, POS entries, and service timelines.
• Manage margins and implement marketing programs and store promotions.

Skills

Optical knowledge

Licensed

Sales growth

Customer service

Patient experience

Team supervision

Merchandising

Communication

Multi-tasking

Computer skills

Education

Bachelor's degree or comparable retail ops experience

Job description

Pearle Vision in Kentwood, MI seeks a Retail Optical Manager to drive profitable sales and exam growth through outstanding patient care and strong team leadership.

You will manage operations, optimize margins, train and retain associates, maintain store presentation, and build strong relationships with doctors, ensuring accurate measurements, pricing, service timelines, and a premium patient experience.