Optical Store General Manager — Growth & Patient Experience

West Point Optical Group; Springfield (OH); On-site; USD 80,000 - 105,000; Full time

Job summary

West Point Optical Group in Ohio seeks a Store General Manager to drive profitable sales through exam growth and exceptional patient experience. You will lead revenue, productivity and operations, model patient care, and sustain high satisfaction among patients, staff and doctors.

Responsibilities include overseeing staffing, training, merchandising, community outreach, and marketing initiatives; ensuring planogram execution; managing margins; and maintaining safety standards.

Qualifications

• Optical knowledge and licensed experience preferred.
• Proven sales growth and accountability for results.
• Strong patient-focused service and retention demonstrated.
• Ability to lead teams and manage busy store operations.

Responsibilities

• Drive profitable store sales by fostering a patient-focused culture.
• Oversee staffing, training, and development of associates.
• Ensure proper merchandising, pricing, and planogram execution.
• Manage margins, doctor relationships, and patient satisfaction metrics.

Skills

Optical knowledge

Sales growth track record

Conversion rate ≥80%

Retail or customer service experience

Communication & leadership

Education

Bachelor's degree in retail/optical management or related

Job description

West Point Optical Group in Ohio seeks a Store General Manager to drive profitable sales through exam growth and exceptional patient experience. You will lead revenue, productivity and operations, model patient care, and sustain high satisfaction among patients, staff and doctors.

Responsibilities include overseeing staffing, training, merchandising, community outreach, and marketing initiatives; ensuring planogram execution; managing margins; and maintaining safety standards.