Optical Retail Leader: Drive Exams & Patient Experience

West Point Optical Group-Pearle Vision; Kentwood (MI); On-site; USD 50,000 - 75,000; Full time

Job summary

West Point Optical Group-Pearle Vision is seeking a Retail Optical Manager to drive profitable sales through exam growth and an outstanding patient experience. Lead store operations, coach associates, and foster strong doctor relationships to ensure coverage and service quality.

The role requires optical knowledge, a proven sales track record, and the ability to translate plans into action across daily, weekly, and monthly targets.

Qualifications

• Optical knowledge or licensed (minimum 2 years optical experience).
• Proven track record of sales growth (minimum 3 years sales experience).
• Conversion of patients with a high success rate (≥80%).
• Retail or customer service experience required.
• Strong problem-solving and communication skills.
• Ability to train and develop associates.

Responsibilities

• Drive profitable store sales by fostering a patient-focused culture.
• Prioritize exam growth daily, weekly, and monthly.
• Manage margins and pricing in line with company standards.
• Develop and mentor associates and build strong doctor relationships.
• Implement marketing programs and maintain visual merchandising standards.
• Recruit, train, and retain high-performing staff.
• Ensure high patient satisfaction through retention and survey metrics.

Skills

Optical knowledge

Sales growth

Patient experience

Customer service

Team leadership

Multi-tasking

Education

Bachelor's degree in retail operations

Tools

POS system

Job description

West Point Optical Group-Pearle Vision is seeking a Retail Optical Manager to drive profitable sales through exam growth and an outstanding patient experience. Lead store operations, coach associates, and foster strong doctor relationships to ensure coverage and service quality.

The role requires optical knowledge, a proven sales track record, and the ability to translate plans into action across daily, weekly, and monthly targets.