Patient-Cocused Market Manager for Growth & Experience

West Point Optical Group; Pittsburgh (Allegheny County); On-site; USD 52,000 - 70,000; Full time

Job summary

West Point Optical Group in Pittsburgh, PA is seeking a Store Manager to drive profitable sales growth through outstanding patient experience. You will lead a team in a positive, productive environment, modeling exemplary patient care and building satisfaction among associates and doctors.

You will oversee store operations, including payroll, margins, merchandising, and marketing initiatives. The role requires recruiting and training staff, maintaining onboarding standards, and strengthening

Qualifications

• Proven ability to drive store sales and patient satisfaction.
• Experience training and coaching staff to deliver exceptional service.
• Experience in recruiting and onboarding associates and doctors.

Responsibilities

• Drive profitable store sales by fostering a patient-focused culture.
• Achieve plan sales goals and year-over-year growth.
• Manage payroll and gross margin per company standards.
• Train and develop associates for outstanding patient care.
• Develop relationships with doctors and ensure adequate doctor hours.
• Oversee merchandising, signage, and store cleanliness to standards.
• Ensure pricing accuracy, POS entries, and service quotes.
• Lead marketing program implementation and promotions.
• Recruit, train, and retain high-performing staff.

Skills

Sales growth

Training & coaching

Patient focused service

Recruitment

Merchandising

Communication

Multi-tasking

Detail oriented

Computer experience

Education

Bachelor's degree or comparable experience in retail operations

Job description

West Point Optical Group in Pittsburgh, PA is seeking a Store Manager to drive profitable sales growth through outstanding patient experience. You will lead a team in a positive, productive environment, modeling exemplary patient care and building satisfaction among associates and doctors.

You will oversee store operations, including payroll, margins, merchandising, and marketing initiatives. The role requires recruiting and training staff, maintaining onboarding standards, and strengthening