Patient-Centered Store Leader for Growth

West-Point-Optical-LL; Pittsburgh (Allegheny County); On-site; USD 55,000 - 75,000; Full time

Job summary

West-Point-Optical-LL seeks a Store Manager to drive profitable sales growth through outstanding patient experiences. Lead a team in a positive environment, and partner with doctors to ensure satisfaction and retention.

You will manage store operations, training, and recruitment, aiming to increase exams and convert them to sales while maintaining brand standards, sign packages, and visuals. Strong leadership and customer-service focus are essential to succeed in this role.

Qualifications

• Bachelor's degree or comparable experience in retail operations.
• Proven track record of sales growth and customer service excellence.
• Experience managing store operations and doctor relationships.

Responsibilities

• Drive profitable store sales by fostering a patient-focused retail culture.
• Lead and train associates to deliver outstanding patient care and service.
• Recruit, onboard, and retain high-performing staff and doctors.
• Ensure proper coverage, schedule adherence, and adherence to brand standards.
• Maintain merchandising standards, planograms, and store visuals.
• Manage payroll and gross margin in line with company standards.
• Execute marketing programs and promotions as directed.

Skills

Sales growth

Leadership

Training & coaching

Patient-focused service

Recruiting & onboarding

Merchandising

Communication

Multitasking

Attention to detail

Computer / POS skills

Education

Bachelor's degree or comparable experience in retail operations

Tools

POS system

Job description

West-Point-Optical-LL seeks a Store Manager to drive profitable sales growth through outstanding patient experiences. Lead a team in a positive environment, and partner with doctors to ensure satisfaction and retention.

You will manage store operations, training, and recruitment, aiming to increase exams and convert them to sales while maintaining brand standards, sign packages, and visuals. Strong leadership and customer-service focus are essential to succeed in this role.