Optical Retail General Manager — Lead Growth & Service

America's Best Contacts & Eyeglasses; Kansas City (MO); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Health & Dental Insurance

401k retirement savings with company/"

Flex Spending Account

Generous Paid Time Off & Companyholyd?

Parental leave

Employee eyewear discount

Short- and Long-Term Disability

Life Insurance

College scholarship program

Job summary

Americas Best Contacts & Eyeglasses in Kansas City is seeking a General Manager to lead store operations, drive sales, and deliver an outstanding patient and associate experience. You will oversee staffing, budgeting, and performance while upholding brand standards and safety compliance.

The role focuses on coaching teams, optimizing merchandising, and partnering with the Doctor to ensure exceptional eye care. Competitive pay, benefits, and opportunities for growth are offered.

Qualifications

• 5+ years of retail experience. Supervising experience preferred.
• Knowledge of the optical industry is preferred.
• Bachelor’s degree or equivalent experience preferred.
• Proven ability to lead, coach, and build strong associate relationships.
• Strong communication, organization, and problem-solving skills
• Passion for providing exceptional customer service and driving sales.
• Solid understanding of store operations and business performance.

Responsibilities

• Oversee all daily store operations, including staffing, inventory management, bookkeeping, planning, and enforcing company policies.
• Lead, train, and develop associates through consistent coaching, feedback, and growth opportunities.
• Monitor store performance and guide associates to deliver outstanding customer and patient experiences from start to finish.
• Partner with the Doctor to ensure every patient receives the highest level of care.
• Conduct store audits and uphold quality, merchandising, and service standards.
• Maintain open communication with the District Manager and provide accurate reporting.
• Ensure the store and facility meet all corporate and safety standards.
• Execute marketing, merchandising, and promotional initiatives according to brand standards.
• Manage budgets, supplies, and inventory to meet financial goals.
• Recruit, hire, and retain top talent, creating schedules based on business needs and store traffic.
• Lead by example — coaching your team toward sales and service excellence.
• Provide clear, timely feedback and performance evaluations, while addressing issues proactively.
• Ensure compliance with company policies and maintain accurate associate files and records.

Skills

Retail leadership

Team management

Customer service

Communication

Problem-solving

Education

Bachelor’s degree or equivalent experience

Job description

Americas Best Contacts & Eyeglasses in Kansas City is seeking a General Manager to lead store operations, drive sales, and deliver an outstanding patient and associate experience. You will oversee staffing, budgeting, and performance while upholding brand standards and safety compliance.

The role focuses on coaching teams, optimizing merchandising, and partnering with the Doctor to ensure exceptional eye care. Competitive pay, benefits, and opportunities for growth are offered.