Optical Retail General Manager – Lead & Grow Store

America's Best; Pennsylvania; On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health Insurance

401k retirement savings with company

Flex Spending Account

Generous Paid Time Off & Company Hours

Parental leave

Employee eyewear discount

Short- and Long-Term Disability

Life Insurance

College scholarship program

Job summary

America’s Best, part of National Vision, is seeking a General Manager to lead a busy optical store in a way that delivers exceptional patient experiences and strong profitability.

You’ll oversee daily operations, coach a diverse team, and partner with the Doctor to ensure top-quality eye care. The role emphasizes leadership, service excellence, and adherence to store and safety standards.

Qualifications

• 5+ years of retail experience. Supervising experience preferred.
• Knowledge of the optical industry is preferred.
• Bachelor’s degree or equivalent experience preferred.
• Proven ability to lead, coach, and build strong associate relationships.
• Strong communication, organization, and problem-solving skills
• Passion for providing exceptional customer service and driving sales.
• Solid understanding of store operations and business performance.

Responsibilities

• Oversee all daily store operations, including staffing, inventory management, bookkeeping, planning, and enforcing company policies.
• Lead, train, and develop associates through consistent coaching, feedback, and growth opportunities.
• Monitor store performance and guide associates to deliver outstanding customer and patient experiences from start to finish.
• Partner with the Doctor to ensure every patient receives the highest level of care.
• Conduct store audits and uphold quality, merchandising, and service standards.
• Maintain open communication with the District Manager and provide accurate reporting.
• Ensure the store and facility meet all corporate and safety standards.
• Execute marketing, merchandising, and promotional initiatives according to brand standards.
• Manage budgets, supplies, and inventory to meet financial goals.
• Recruit, hire, and retain top talent, creating schedules based on business needs and store traffic.
• Lead by example — coaching your team toward sales and service excellence.
• Provide clear, timely feedback and performance evaluations, while addressing issues proactively.
• Ensure compliance with company policies and maintain accurate associate files and records.

Skills

Leadership

Coaching

Communication

Organization

Problem-solving

Customer service

Education

Bachelor’s degree

Job description

America’s Best, part of National Vision, is seeking a General Manager to lead a busy optical store in a way that delivers exceptional patient experiences and strong profitability.

You’ll oversee daily operations, coach a diverse team, and partner with the Doctor to ensure top-quality eye care. The role emphasizes leadership, service excellence, and adherence to store and safety standards.