Optical Practice Manager - Patient Experience Leader

Keplr-Vision-Group; Edwardsville (IL); On-site; USD 65,000 - 85,000; Full time

Job summary

Keplr-Vision-Group is seeking a Practice Manager I in Edwardsville, IL to lead a team of optical staff and partners with the Lead OD to deliver an exceptional patient experience.

The role requires strong customer service, leadership, and organizational skills; you will drive productivity, manage operations, and ensure HIPAA-compliant, efficient practice workflows while guiding staff development and profitability.

Qualifications

• Prefer optical experience or minimum 2 years of retail management/supervisory experience.
• General understanding of operations, processes, and business acumen.
• Excellent communication, organizational, leadership, and interpersonal skills.
• Ability to set, monitor and achieve productivity goals.
• Ability to problem solve, exercise sound judgment, and exhibit attention to detail.
• Understanding of optometric business processes and strategic development.
• Ability to handle and prioritize multiple tasks and meet deadlines.

Responsibilities

• Supervising a team of Opticians, Technicians, Patient Care Coordinators, and other staff.
• Working closely with the Lead OD to ensure an exceptional patient experience.
• Conveys a customer-centric approach to service through staff performance, coaching and development.
• Serving as a role model to their team.
• Work closely with ODs to ensure high standard of patient care and workflow efficiency.
• Demonstrates the highest level of Customer Service vision with all customers.
• Monitors practice operations, provides on-the-job-training and support to staff.
• Analyzes practice financial data and recommends steps to optimize profitability.
• Recruits and selects high caliber talent.
• Ensure compliance relating to billing, staff behaviors, and HIPAA.
• Performs duties related to product management, inventory management, and cost of goods.
• Performs staff evaluations and delivers trainings.
• Uphold Keplr Vision’s Core Values.

Skills

Customer service

Leadership

Communication

Problem solving

Organizational skills

Attention to detail

Job description

Keplr-Vision-Group is seeking a Practice Manager I in Edwardsville, IL to lead a team of optical staff and partners with the Lead OD to deliver an exceptional patient experience.

The role requires strong customer service, leadership, and organizational skills; you will drive productivity, manage operations, and ensure HIPAA-compliant, efficient practice workflows while guiding staff development and profitability.