Practice Manager

Keplr Vision; North Carolina; On-site; USD 70,000 - 100,000; Full time

Job summary

Keplr Vision in North Carolina seeks a Practice Manager to ensure patients receive top-quality care and lead a team of optical professionals. You will guide staff performance, coach and develop the team, and work closely with Lead OD to maintain an exceptional patient experience.

Responsibilities include supervising operations, coaching for superior customer service, managing finances, recruiting talent, and ensuring HIPAA and billing compliance. Strong leadership and communication are required.

Qualifications

• Excellent customer service skills and professional presentation are essential.
• Minimum of 3 years of retail management/supervisory experience.
• Strong business acumen and understanding of operations.
• Excellent communication, organizational and interpersonal skills.
• Ability to set, monitor and achieve productivity goals.
• Knowledge of optometric business processes is a plus.

Responsibilities

• Supervise a team of Opticians, Technicians, Patient Care Coordinators and other staff.
• Collaborate with Lead OD to ensure an exceptional patient experience.
• Lead staff to deliver top-tier customer service and model behavior.
• Work with ODs to maintain high patient care standards and workflow efficiency.
• Monitor operations, provide on-the-job training and support to staff.
• Analyze practice financial data and recommend steps to improve profitability.
• Recruit and select high-caliber talent and ensure HIPAA compliance.
• Oversee product management, inventory and cost of goods.
• Conduct staff evaluations, performance management and trainings.

Skills

Retail management

Leadership

Customer service

Optical experience

Job description

General Job Description & Responsibilities

The primary responsibility of this position is to ensure that all patients are receiving the best quality of care at all times. It is the Practice Manager who is the primary for resolving the majority of patient and employee issues and provides immediate guidance and supervision to all staff. Primary responsibilities include:

• Supervising a team of Opticians, Technicians, Patient Care Coordinators, and other staff.
• Working closely with the Lead OD to ensure an exceptional patient experience.
• Conveys a customer-centric approach to customer service through leading staff performance, coaching, inspiring and developing staff to deliver unsurpassed Customer Service.
• Serving as a role model to their team
• Work closely with ODs to ensure the highest standard of patient care and workflow efficiency.
• Demonstrates the highest level of Customer Service vision with all customers and patients.
• Monitors all aspects of practice operations, provides on-the-job-training and support to team members using all core philosophies.
• Analyzes practice financial data and makes recommendations regarding next steps to optimize overall practice profitability.
• Recruits and selects high caliber talent.
• Ensure overall compliance relating to billing, staff behaviors, and HIPAA compliance.
• Performs duties related to product management, inventory management, and cost of goods.
• Performs consistent staff evaluations, conducts performance management, and delivers team trainings.
• Uphold Keplr Vision’s Core Values.

Experience & Skills

Excellent customer service skills and personal presentation are critical to this role. The ideal candidate will have:

• Prefer optical experience and/or minimum of 3 years of retail management/supervisory experience.
• General understanding of operations, processes, and high level of business acumen.
• Excellent communication, organizational, leadership, and interpersonal skills.
• Ability to set, monitor and achieve productivity goals.
• Ability to problem solve, exercise sound judgment, and exhibit a high level of attention to detail.
• Understanding of optometric business processes and strategic development.
• Ability to handle and prioritize multiple tasks and meet required deadlines.

Other Duties & Information

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. The reporting structure for this position is dependent upon practice alignment and may report to the Lead OD, Director of Operations, or Area Manager.