Practice Manager II - 226

Keplr Vision; Belmont (NC); On-site; USD 70,000 - 95,000; Full time

Job summary

Keplr Vision is seeking a Practice Manager II to ensure the highest quality of patient care and supervise a diverse staff including Opticians and Technicians. You will lead customer service initiatives, collaborate with the Lead OD, and drive staff performance and training to deliver an outstanding patient experience.

Responsibilities include monitoring operations, analyzing financial data for profitability, recruiting talent, and ensuring HIPAA compliance and accurate billing practices.

Qualifications

• Excellent customer service and professional presentation are essential.
• Strong leadership and team coaching abilities.
• Clear communication and interpersonal skills for staff and patients.
• Ability to set, monitor and achieve productivity goals.
• Problem solving and sound judgment with attention to detail.
• Understanding of optometric business processes is a plus.

Responsibilities

• Supervising a team of Opticians, Technicians, Patient Care Coordinators, and other staff.
• Work closely with the Lead OD to ensure an exceptional patient experience.
• Lead staff performance, coaching, inspiring and developing teams to deliver excellent customer service.
• Serve as a role model to the team and uphold core values.
• Collaborate with ODs to optimize patient care and workflow efficiency.
• Monitor practice operations and provide on-the-job training and support.

Skills

Customer service

Leadership

Communication

Interpersonal skills

Operations

Job description

Practice Manager II

General Job Description & Responsibilities

The primary responsibility of this position is to ensure that all patients are receiving the best quality of care at all times. It is the Practice Manager who is the primary for resolving the majority of patient and employee issues and provides immediate guidance and supervision to all staff. Primary responsibilities include:

• Supervising a team of Opticians, Technicians, Patient Care Coordinators, and other staff.
• Working closely with the Lead OD to ensure an exceptional patient experience.
• Conveys a customer-centric approach to customer service through leading staff performance, coaching, inspiring and developing staff to deliver unsurpassed Customer Service.
• Serving as a role model to their team
• Work closely with ODs to ensure the highest standard of patient care and workflow efficiency.
• Demonstrates the highest level of Customer Service vision with all customers and patients.
• Monitors all aspects of practice operations, provides on-the-job-training and support to team members using all core philosophies.
• Analyzes practice financial data and makes recommendations regarding next steps to optimize overall practice profitability.
• Recruits and selects high caliber talent.
• Ensure overall compliance relating to billing, staff behaviors, and HIPAA compliance.
• Performs duties related to product management, inventory management, and cost of goods.
• Performs consistent staff evaluations, conducts performance management, and delivers team trainings.
• Uphold Keplr Vision’s Core Values.

Experience & Skills

Excellent customer service skills and personal presentation are critical to this role. The ideal candidate will have:

• Prefer optical experience and/or minimum of 3 years of retail management/supervisory experience.
• General understanding of operations, processes, and high level of business acumen.
• Excellent communication, organizational, leadership, and interpersonal skills.
• Ability to set, monitor and achieve productivity goals.
• Ability to problem solve, exercise sound judgment, and exhibit a high level of attention to detail.
• Understanding of optometric business processes and strategic development.
• Ability to handle and prioritize multiple tasks and meet required deadlines.

Other Duties & Information

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.The reporting structure for this position is dependent upon practice alignment and may report to the Lead OD, Director of Operations, or Area Manager.

Status: Full-time (FT)

Exemption: Exempt

Department: Management

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