Optometry Practice Lead

VSP Vision; Manhattan Beach (CA); On-site; USD 60,000 - 90,000; Full time

Job summary

VSP Vision in Manhattan Beach, CA seeks a lead support role to assist practice staff with day-to-day operations and patient experience. You will coordinate scheduling, maintain high standards of service, and support team performance to ensure smooth clinic flow and patient satisfaction.

The role emphasizes coaching, collaboration with other departments, and adherence to training procedures while maintaining data confidentiality and a welcoming clinical environment.

Qualifications

• Experience in a customer-facing retail or healthcare setting.
• Ability to lead and motivate a team.
• Excellent communication skills.
• Ability to train staff and provide coaching.
• Knowledge of patient scheduling and insurance processes.

Responsibilities

• Oversee daily workflow and patient care to maximize patient experience.
• Monitor team performance, recalls, scheduling, insurance verifications, and billing support.
• Provide coaching and input for evaluations.
• Coordinate with other departments to resolve workflow issues.
• Ensure training procedures are up-to-date and followed.
• Address patient inquiries and complaints professionally.
• Support marketing initiatives and hiring processes.
• Maintain patient financial records securely.
• Foster a welcoming, merchandised location.
• Participate in special projects as assigned.

Skills

Verbal communication

Leadership

Training & coaching

Customer service

Problem solving

Prioritization

Empathy

Education

State optician licensure or certification

Job description

VSP Vision in Manhattan Beach, CA seeks a lead support role to assist practice staff with day-to-day operations and patient experience. You will coordinate scheduling, maintain high standards of service, and support team performance to ensure smooth clinic flow and patient satisfaction.

The role emphasizes coaching, collaboration with other departments, and adherence to training procedures while maintaining data confidentiality and a welcoming clinical environment.