Vision Care Practice Lead and Team Coach

Vsp-Visio; Manhattan Beach (CA); On-site; USD 32,000 - 39,000; Full time

Job summary

VSP Vision in Manhattan Beach, CA seeks a Practice Lead/Supervisor to provide lead support to the practice staff with minimal supervision. You will coordinate daily workflow to maintain business performance, delivering premier patient service and high patient experience while ensuring associate/doctor satisfaction and retention.

The role involves overseeing scheduling, recalls, insurance verifications, and patient communications, coaching staff, and aligning with department goals.

Qualifications

• Two to four years of experience in applicable functional area that may include optometry or customer service environment.
• State licensure or certification by a nationally recognized optician association as an optician is preferred but not required unless dictated by the state.
• Excellent verbal communication skills and strong commitment to helping people.
• Ability to lead, motivate and promote a team environment.
• Ability to facilitate, train (through practice and role-play), and coach customer-oriented associates/teams.
• Ability to present and implement decisive and creative solutions to issues/opportunities to grow the business.
• Ability to provide enthusiastic and concise communication to meet/exceed customer expectations as well as foster positive and results-oriented associate and doctor relationships.
• Ability to listen, process transactions, and interact with customers simultaneously in a fast-paced environment.

Responsibilities

• Oversee the work of the practice staff and the daily workflow including patient care and retention through effective accurate scheduling, communication with patients in person and over the phone using professional etiquette and delivery of the highest patient experience
• Monitor and oversee team performance to maximize Managed Vision Care relationships; includes overseeing as needed the end-to-end process of patient recalls, patient scheduling, insurance verifications, intake/checkout, and claims processing and collections
• Provide prompt, objective coaching and counseling; apprise supervisor of successes and concerns; provide input for performance evaluations
• Coordinate with other departments to facilitate special requests, change in processes, and resolution of workflow/production issues
• Ensure allpractice processes and performance standards are followed accurately; develop and maintain practice training procedures; train and motivate team on current or revised processes and procedures
• Act as point of contact to address patient/customer inquiries and complaints or internal business partner issues; respond to inquiries according to established procedures while meeting business standards of operational excellence and patient/customer satisfaction
• Support practice and strategic initiatives by meeting target goals and objectives set by management
• Participate and offer input in the hiring and interview process for open positions within the practice
• Monitor and maintain patient financial data, records, and files to ensure accurate record keeping, security and confidentiality in house or outside agencies
• Ensure location is welcoming, effectively merchandised and presented according to standards
• Support the timely implementation of approved Marketing programs and initiatives
• Ensure positive and productive workplace relationships with staff and doctors
• Work on special projects and perform other related duties assigned or requested

Skills

Customer service

Team leadership

Communication

Training/coaching

Problem solving

Empathy

Education

Optician licensure (preferred)

Job description

VSP Vision in Manhattan Beach, CA seeks a Practice Lead/Supervisor to provide lead support to the practice staff with minimal supervision. You will coordinate daily workflow to maintain business performance, delivering premier patient service and high patient experience while ensuring associate/doctor satisfaction and retention.

The role involves overseeing scheduling, recalls, insurance verifications, and patient communications, coaching staff, and aligning with department goals.