Optical Patient Care Technician — Elevate Customer Experience

nowoptics; Fayetteville (NC); On-site; USD 15,000 - 21,000; Full time

Benefits offered by this job

Medical, dental and prescription drug"

2 free eyeglasses per year

Employee discounts on products

Paid time off and development

Job summary

Stanton Optical is seeking a Doctor’s Technician to join our on-site store team. You will closely work with Brand and Clinical teams to ensure a seamless patient experience while facilitating sales and promoting product programs.

The role emphasizes patient care, coordination with PEG physicians, and maintaining brand standards. A strong customer service background and ability to multitask are essential.

Qualifications

• Associate degree or advanced certification or currently enrolled in a comparable program.
• 2+ years of customer service experience.
• Ability to communicate effectively with diverse people.
• Interest in learning and embracing innovation.

Responsibilities

• Greet patients and customers, identify needs and drive promotions.
• Coordinate with retail and clinical teams to ensure smooth patient flow.
• Assist with scheduling and order management and resolve patient inquiries.
• Maintain patient records securely in compliance with HIPAA.
• Assist management with achieving store-wide goals and metrics.

Skills

Customer service

Communication

Active listening

Team player

Education

Associate degree or higher

Job description

Stanton Optical is seeking a Doctor’s Technician to join our on-site store team. You will closely work with Brand and Clinical teams to ensure a seamless patient experience while facilitating sales and promoting product programs.

The role emphasizes patient care, coordination with PEG physicians, and maintaining brand standards. A strong customer service background and ability to multitask are essential.