Optical Office Manager - Indianapolis

Dr. Tavel Optical Group; Plainfield (IN); On-site; USD 40,000 - 70,000; Full time

Job summary

Join a family-owned company with over 80 years of service excellence in eye care! As an Optical Office Manager, you will lead a dedicated team to deliver outstanding patient experiences. This role involves managing daily operations, fostering a positive culture, and ensuring top-notch service standards. With a commitment to diversity and inclusion, Dr. Tavel offers continuous training and growth opportunities. Enjoy benefits like free eye exams, paid time off, and health insurance while making a difference in the lives of your fellow Hoosiers. If you're passionate about service and leadership, this is the perfect opportunity for you!

Benefits

Paid Time Off

401(k)

Health Insurance

Dental Insurance

Free Eye Exams and Glasses

Family Discounts

Qualifications

• Previous management experience is required, preferably in retail.
• Optical experience with troubleshooting glasses is necessary.

Responsibilities

• Manage all operations of the office including hiring and training staff.
• Drive store vision and sales by providing exceptional service.
• Assist with general front office operations and insurance processes.

Skills

Management Skills

Communication Skills

Customer Service

Team Leadership

Detail-Oriented

Problem-Solving

Education

High School Diploma

Bachelor's Degree (Preferred)

Tools

Optical Equipment

Inventory Management Systems

Job description

Looking for an opportunity to make a difference in the lives of your fellow Hoosiers while growing in your career? Join our team!

At Dr. Tavel, you can expect a career centered around providing service excellence to each and every patient, as well as a strong commitment to improving vision in the communities we serve. Dr. Tavel employs more than 200 people across a wide range of positions and various levels of optical experience.

We are hiring opticians, receptionists, optometrists, technicians, technology gurus, financial analysts, billing experts, and an array of other amazing team members. If you are eager to learn, embody a high level of integrity, and pride yourself on your pursuit of knowledge and mastery, then Dr. Tavel is the place for you! We employ full-time and part-time personnel within our inclusive and family-focused environment. Dr. Tavel empowers you to excel by continuously offering training and growth opportunities within the organization.

Benefits of working for Dr. Tavel include free annual eye exams and glasses, significant friends and family discounts, flexible scheduling, and fun events for you and your loved ones.

When you join #TeamTavel, you become part of the Tavel family.

Position:

Optical Office Manager - Indianapolis

Location:

Plainfield, IN

Job Id:

345

# of Openings:

1

Optical Office Manager - Indianapolis

Are you an experienced manager that excels at building strong teams? Do you have a passion for service and an eye for fashion? If so, look no further, we’ve got the job for you!

Dr. Tavel has been family owned for over 80 years and is focused on providing outstanding eye exams, glasses, and contacts at our 24 Indiana offices. Our team is collaborative and focused on providing a SPEC-tacular patient experience to help Hoosiers see better, look better, and feel better.

At Dr. Tavel, we deliver the following:

• A culture that values diversity and inclusion
• A progressive and results-oriented leadership team
• Investment in training and developing our staff so they can shine as experts
• Offices, equipment, and inventory that exceed patient expectations

Our ideal candidate possesses the following traits:

• Amazing communicator who loves interacting with people
• Dedicated leader who builds teams that deliver excellence
• Desire to help patients experience the gift of sight
• Exhibits high integrity
• Focused and detail-oriented
• Dedicated to learning and self-improvement

Responsibilities include:

• Manage all operations of a Dr. Tavel office including hiring, employee scheduling, training and development, performance reviews, meetings, inventory assessment, and other duties as assigned or needed within the office
• Setup your store for success each day by ensuring all operational, service, and staff procedures are executed to Dr. Tavel standards
• Drive store vision and sales by utilizing reports and dashboards, providing exceptional service, and resolving customer and operational inquiries timely
• Work closely with Doctors to understand recommendations and utilize your expertise to guide Opticians in delivering excellent patient care and product offerings to customers
• Work directly with Regional Supervisors and the Director of Store Operations to identify opportunities for improvement and growth
• Assisting with general front office operations: answering the phone, check-in, check-out, and pretesting patients
• All things insurance: verifying eligibility, answering questions, and authorizing benefits
• Foster and support a productive, positive culture in your office

Requirements

• Previous management experience is required (retail management is a plus) with ability to motivate, develop, and hold staff accountable
• Management experience leading a team of at least 4-6 employees is a plus
• Previous optical experience required with working knowledge of troubleshooting glasses
• A positive attitude and a willingness to strive for excellence
• Clear, effective, and professional communicator with ability to break down terms for customers to easily understand
• Ability to work in a fast-paced environment
• Available to work hours of operation
• Bilingual in Spanish is a plus but not required

Benefits

• Paid Time Off and Company Paid Holidays
• 401(k)
• Health, Rx, and Dental Insurance
• Vision Perk -- Free eye exams and glasses for you + large discounts for family