Assistant Office Manager- East 10th Street

Dr. Tavel Optical Group; Indianapolis (IN); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated Assistant Office Manager to enhance the patient experience at their vibrant Indianapolis location. This role involves supporting the Office Manager in daily operations, fostering a positive team culture, and ensuring exceptional service delivery. The ideal candidate will possess strong management skills, a passion for patient care, and a commitment to excellence. Join a collaborative team that values diversity and invests in your professional growth, all while enjoying competitive pay and comprehensive benefits. If you're ready to make a difference in the community, this opportunity is perfect for you.

Benefits

Paid Time Off

401(k)

Health Insurance

Dental Insurance

Vision Perk

Paid Parental Leave

Company Paid Life Insurance

Qualifications

• Previous management experience is required, retail management is a plus.
• Ability to motivate and develop staff.
• Clear and effective communicator.

Responsibilities

• Assist the Office Manager in all operations including hiring and training.
• Drive store vision and sales through exceptional service.
• Manage front office operations and insurance verification.

Skills

Management Experience

Communication Skills

Problem Solving

Customer Service

Bilingual in Spanish

Education

High School Diploma

Bachelor's Degree (preferred)

Job description

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Are you an experienced manager that excels at building strong teams? Do you have a passion for service and an eye for fashion? If so, look no further, we’ve got the job for you!

Dr. Tavel has been family owned for over 80 years and are focused on providing outstanding eye exams, glasses, and contacts at our 25 Indiana offices. Our team is collaborative and focused on providing a SPEC-tacular patient experience to help Hoosiers see better, look better, and feel better.

At Dr. Tavel, We Deliver The Following

• A culture that values diversity and inclusion
• A progressive and results-oriented leadership team
• Investment in training and developing our staff so they can shine as experts
• Offices, equipment, and inventory that exceed patient expectations
  
  

Pay

• Pay starts at $20.50 per hour base pay.
• Eligible for monthly bonus immediately.
  
  

Our Ideal Candidate Possesses The Following Traits

• Amazing communicator who loves interacting with people
• Dedicated leader who builds teams that deliver excellence
• Desire to help patients experience the gift of sight
• Exhibits high integrity
• Focused and detail oriented
• Outstanding problem solver
• Dedicated to learning and self-improvement
  
  

Responsibilities Include

• Assisting the Office Manager in all operations of a Dr. Tavel office including hiring, employee scheduling, training and development, performance reviews, meetings, inventory assessment, and other duties as assigned or needed within the office. Serving as the backup manager when Office Manager is out of the office.
• Setup your store for success each day by ensuring all operational, service, and staff procedures are executed to Dr. Tavel standards
• Drive store vision and sales by providing exceptional service and resolving customer and operational inquiries timely
• Deliver excellent patient care and product offerings to customers
• Assisting with general front office operations: answering the phone, check-in, check-out, and pretesting patients
• All things insurance: verifying eligibility, answers questions, and authorizing benefits
• Foster and support a productive, positive culture in your office
  
  

Requirements

• Previous management experience is required (retail management is a plus) with ability to motivate, develop, and hold staff accountable
• Management experience leading a team of at least 4-6 employees is a plus
• Previous optical experience with working knowledge of troubleshooting glasses a plus but not required
• A positive attitude and a willingness to strive for excellence
• Clear, effective, and professional communicator with ability to break down terms for customers to easily understand
• Ability to work in a fast-paced environment
• Available to work hours of operation
• Bilingual in Spanish is a plus but not required
  
  

Working Conditions

• Sitting or standing for long periods of time
• Moving around the office frequently – getting up and down frequently
• Prolonged use of digital devices such as computers and iPads sometimes requiring close visual acuity for computer work and carrying around a tablet
  
  

Benefits

• Paid Time Off and Company Paid Holidays
• 401(k)
• Health, Rx, and Dental Insurance
• 100% Paid Parental Leave
• Vision Perk -- Free eye exams and glasses for you + large discounts for family
• Company Paid Life Insurance

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Administrative

• Industries

  Hospitals and Health Care

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