Optical Front Desk & Patient Coordinator

Visionworks of America, Inc.; Elizabethtown (KY); On-site; USD 20,736 - 27,414; Full time

Job summary

VSP Vision is seeking a front desk associate in Elizabethtown, KY to greet customers, schedule appointments, verify insurance, and assist with preliminary testing under the Optometrist’s supervision.

The role requires one year of optical experience (preferred) and a high school diploma or GED. Candidates must be able to work changing schedules and provide friendly, accurate service in a fast-paced environment.

Qualifications

• One year of experience in optical or related healthcare preferred.
• HS diploma, GED or 1–5 years of equivalent related job experience.
• Ability to work changing schedules to meet business demands.

Responsibilities

• Greet and assist customers.
• Schedule appointments according to Resources Scheduling guidelines.
• Answer the phone, check patients in and out, collect payments, and perform front desk tasks as needed.
• Maintain complete and accurate patient records.
• Call for insurance preauthorization and follow up on hold authorizations.
• Clean and maintain the reception area.
• Discuss benefits and features of the discount club card with customers.
• Maintain Doctor Referral log for medical patients.
• Offer current promotions and starting prices to customers.

Skills

Customer service

Communication

Organizational skills

Detail oriented

Problem solving

Education

HS diploma or GED

Job description

VSP Vision is seeking a front desk associate in Elizabethtown, KY to greet customers, schedule appointments, verify insurance, and assist with preliminary testing under the Optometrist’s supervision.

The role requires one year of optical experience (preferred) and a high school diploma or GED. Candidates must be able to work changing schedules and provide friendly, accurate service in a fast-paced environment.