Optical Front Desk & Patient Services Specialist

Visionworks of America; Lexington (VA); On-site; USD 14,657 - 19,424; Full time

Job summary

VSP Vision in Lexington, VA is seeking a friendly front desk associate to greet customers, schedule appointments, verify insurance coverage, and maintain patient records under the optometrist’s supervision.

Responsibilities include medical coding, insurance research and billing, handling payments, answering phones, and supporting preliminary testing. The role requires one year optical experience and a HS diploma or equivalent.

Qualifications

• Front desk experience and a friendly, professional demeanor.
• Experience with insurance verification and basic billing.
• Comfort handling payments and operating a computer.

Responsibilities

• Greet and assist customers; schedule appointments per scheduling guidelines.
• Answer phones, check patients in/out, collect payments, and maintain accurate records.
• Perform preliminary testing data collection under optometrist supervision.
• Call for insurance preauthorization and follow up on authorizations.
• Maintain reception area and communicate promotions to customers.

Skills

Customer service

Front desk duties

Insurance verification

Education

HS diploma or GED

Job description

VSP Vision in Lexington, VA is seeking a friendly front desk associate to greet customers, schedule appointments, verify insurance coverage, and maintain patient records under the optometrist’s supervision.

Responsibilities include medical coding, insurance research and billing, handling payments, answering phones, and supporting preliminary testing. The role requires one year optical experience and a HS diploma or equivalent.