Optical Customer Success Engineer: White-Glove Advocate

NOKIA; Dallas (TX); On-site; USD 110,000 - 150,000; Full time

Job summary

Nokia is seeking Optical Customer Success Engineers to be the close, expert resource for customers in the US. You will act as a proactive advisor, quickly identifying and resolving technical issues while guiding customers through tailored playbooks and success plans.

With 7+ years in networking customer success, you will own relationships, deliver White Glove support, and collaborate with engineering and pre-sales to ensure value realization and adoption of Nokia products and features.

Qualifications

• 7+ years experience in Customer Success or support in networking
• Strong ability to onboard and enable customers with a proactive playbook
• Experience documenting customer journeys and metrics

Responsibilities

• Cultivate customer relationships at multiple organizational levels
• Serve as single point of contact between customer and Nokia services and support
• Facilitate White Glove delivery of services and support
• Document customer journey map and engagement plan
• Identify and drive continuous improvement for key metrics
• Develop custom reporting for customer programs
• Onboard new customer personnel and align play book
• Collaborate with engineering, PLM, and presales for New Product/Introductions

Skills

Customer relationship management

Salesforce CRM

Excellent written and verbal comms

Onboarding & training delivery

Education

B.S. degree in a technical field

Customer Success certification (preferred)

Tools

Salesforce CRM

Job description

Nokia is seeking Optical Customer Success Engineers to be the close, expert resource for customers in the US. You will act as a proactive advisor, quickly identifying and resolving technical issues while guiding customers through tailored playbooks and success plans.

With 7+ years in networking customer success, you will own relationships, deliver White Glove support, and collaborate with engineering and pre-sales to ensure value realization and adoption of Nokia products and features.