Senior Technical Customer Advocate — Network & OSS

NOKIA; Dallas (TX); On-site; USD 120,000 - 190,000; Full time

Job summary

Nokia is seeking an experienced Customer Technical Advocate to engage with customers, solutions teams, and systems engineering. The role requires hands-on NSP administration, network optimization, and strong customer communication to advance automation capabilities.

Ideal candidates bring 5+ years in telecom environments, expertise with IP/MPLS networks, Linux administration, virtualization, and OSS integration, plus Nokia product knowledge.

Qualifications

• Bachelor's degree in Computer Science, Computer Engineering, or related technical field, or equivalent professional experience.
• 5+ years in telecom equipment vendor or service provider; configuring, monitoring, and troubleshooting IP/MPLS networks (OSPF, ISIS, BGP, MPLS, L2/L3 VPNs).
• 3+ years Linux system administration (Red Hat/CentOS).
• 3+ years operating/troubleshooting software in virtualized environments.
• 3+ years OSS integration experience.
• Strong knowledge of Nokia networking products incl. NSP, 5620 SAM, 7x50.
• Nokia SRA, Cisco CCIE, Juniper JNCIE or equivalent preferred.

Responsibilities

• Escalate tickets if customer feels not being worked or technically challenging to resolve.
• Ensure tickets have proper Severity/Priority and communicate to delivery team for attention.
• Lead Outage Service Failure Reports (SFR) and RCA requests.
• Monitor Nokia Product Alerts and assist with licensing issues via ASLM.
• Provide technical support engagement training and knowledge transfer for case/ticket management.
• Evaluate customer networks for performance, scalability, security.
• Configure equipment and services; test and support networks in deployment stages; optimize operations.
• Collaborate with internal teams for product placement and feature improvements.

Skills

IP/MPLS

OSPF

ISIS

BGP

MPLS

L2/L3 VPN

Linux admin

Virtualization

OSS integration

Nokia NSP

Communication

Education

Bachelor's degree in CS/CE or related field

Tools

Nokia NSP

5620 SAM/7x50

Job description

Nokia is seeking an experienced Customer Technical Advocate to engage with customers, solutions teams, and systems engineering. The role requires hands-on NSP administration, network optimization, and strong customer communication to advance automation capabilities.

Ideal candidates bring 5+ years in telecom environments, expertise with IP/MPLS networks, Linux administration, virtualization, and OSS integration, plus Nokia product knowledge.