Optical Customer Success Engineer - White-Glove Tech Advocate

Nokia; Sunnyvale (CA); On-site; USD 100,000 - 130,000; Full time

Benefits offered by this job

Corporate Retirement Savings Plan

Health and dental benefits

Paid time off for holidays and vacation

Employee Stock Purchase Plan

Tuition Assistance Plan

Job summary

Nokia is looking for an Optical Customer Success Engineer based in Sunnyvale, California. The ideal candidate will have over 7 years of experience in Customer Success within the networking industry, capable of delivering premium support and fostering customer relationships. Responsibilities include serving as the main point of contact for customers, ensuring their satisfaction, and collaborating with various teams to enhance service delivery. Benefits include health insurance, a retirement savings plan, and employee stock purchase options.

Qualifications

• 7+ years of experience in Customer Success roles, preferably in networking.
• Experience with Salesforce CRM for generating reports.
• Proven track record in White Glove delivery of customer support.

Responsibilities

• Cultivate customer relationships and understand their needs.
• Act as a liaison between customer and Nokia's services.
• Facilitate high-level customer service and support delivery.
• Document customer-specific actions in a structured manner.
• Track customer satisfaction and metrics.

Skills

Customer Success

Networking industry knowledge

Salesforce CRM

Technical communication

Problem-solving

Education

B.S. degree or equivalent experience

Job description

Nokia is looking for an Optical Customer Success Engineer based in Sunnyvale, California. The ideal candidate will have over 7 years of experience in Customer Success within the networking industry, capable of delivering premium support and fostering customer relationships. Responsibilities include serving as the main point of contact for customers, ensuring their satisfaction, and collaborating with various teams to enhance service delivery. Benefits include health insurance, a retirement savings plan, and employee stock purchase options.