Senior Network Support & Troubleshooting Engineer

NOKIA; Dallas (TX); On-site; USD 70,000 - 105,000; Full time

Job summary

Nokia is seeking a Customer Care Support Specialist to act as a trusted technical interface for customers deploying Nokia Fixed Networks Access products. You will provide post-sales technical leadership and serve as the subject matter expert throughout the customer lifecycle, balancing product knowledge with remote diagnostic skills.

This role emphasizes problem solving, collaboration with R&D, and mentoring teams while maintaining SLAs and delivering fast recovery during outages.

Qualifications

• Must have strong problem-solving skills and analytical ability.
• Excellent English communication and collaboration with cross-functional teams.
• Post-sales technical leadership experience desirable but not mandatory.

Responsibilities

• Serve as a trusted technical interface to customers deploying Nokia Fixed Networks products.
• Provide post-sales technical leadership and act as subject matter expert through the customer lifecycle.
• Lead technical projects, ensure SLA compliance, and resolve escalated cases.
• Collaborate with R&D for fixes and provide training to teams.

Skills

Problem-Solving

Leadership & Mentorship

Technical Project Management

Advanced Troubleshooting

Customer & Vendor Interaction

Knowledge Sharing & Documentation

Education

B.S. in Telecommunication, Networking, Computer Systems Engineering

Tools

Linux

Job description

Nokia is seeking a Customer Care Support Specialist to act as a trusted technical interface for customers deploying Nokia Fixed Networks Access products. You will provide post-sales technical leadership and serve as the subject matter expert throughout the customer lifecycle, balancing product knowledge with remote diagnostic skills.

This role emphasizes problem solving, collaboration with R&D, and mentoring teams while maintaining SLAs and delivering fast recovery during outages.