Senior Optical Support Engineer – 24/7 Troubleshooter

Nokia; Coppell (TX); On-site; USD 90,000 - 130,000; Full time

Job summary

Nokia in Coppell, TX is seeking a Sr. Technical Optical Support Engineer to ensure round-the-clock, high-quality assistance for complex telecom systems.

You will troubleshoot at the system level, interface with R&D, escalate issues, and help drive resolutions while mentoring teammates.

The role emphasizes staying current with Nokia products, cross-functional collaboration, and providing training and on-call coverage.

Qualifications

• Bachelor's degree preferred in CS, Engineering, or related field.
• Minimum 3 years in a technical support role with proven success.
• Strong problem-solving and critical thinking abilities.
• Ability to explain complex concepts clearly to customers.

Responsibilities

• Provide advanced technical support and product expertise to customers, ensuring satisfaction.
• Troubleshoot complex issues and offer innovative system-level solutions.
• Act as primary interface between customers and R&D, escalating critical problems.
• Maintain understanding of Nokia's products and services and stay updated.
• Collaborate with cross-functional teams for a seamless support experience.
• Document and report on support activities for process improvements.
• Offer training and guidance to less experienced team members.
• Participate in 24/7 on-call duties as required.

Skills

System-level troubleshooting

Technical support

Communication skills

Customer focus

Analytical thinking

Problem-solving

Independence

Multi-tasking

On-call readiness

Learning agility

Education

Bachelor's degree in Computer Science, Engineering, or related field

Tools

Troubleshooting tools

Job description

Nokia in Coppell, TX is seeking a Sr. Technical Optical Support Engineer to ensure round-the-clock, high-quality assistance for complex telecom systems.

You will troubleshoot at the system level, interface with R&D, escalate issues, and help drive resolutions while mentoring teammates.

The role emphasizes staying current with Nokia products, cross-functional collaboration, and providing training and on-call coverage.