Technical Customer Advocate, Network & NSP Expert

Nokia; Coppell (TX); On-site; USD 110,000 - 160,000; Full time

Job summary

Nokia is seeking an experienced Customer Technical Advocate to engage with customers and cross-functional teams, applying hands-on NSP product expertise to advance automation and network performance.

You will contribute to incident handling, network assessments, and knowledge transfer while collaborating with engineering and solutions teams. This role requires strong communication and deep understanding of IP/MPLS, OSS, and Nokia platforms.

Qualifications

• Bachelor’s degree in Computer Science, Computer Engineering, or a related technical field.
• 5+ years of experience with telecommunications equipment vendors or service providers, configuring, monitoring, and troubleshooting IP/MPLS networks (OSPF, ISIS, BGP, MPLS, L2/L3 VPNs).
• 5+ years administering network management systems.
• 3+ years Linux system administration (Red Hat/CentOS).
• 3+ years operating software in virtualized environments and OSS integration.
• Strong knowledge of Nokia networking products (NSP, 5620 SAM, 7x50).
• Excellent written and verbal communication with clients and technical stakeholders.
• Nokia SRA / CCIE / JNCIE or equivalent preferred.

Responsibilities

• Escalations for tickets customer feels are not being worked or are technically challenging to resolve
• Ensure customer support cases have been assigned appropriate Severity/Priority and communicate to support delivery team for proper level of attention
• Outage Service Failure Reports (SFR) and Root Cause Analysis (RCA) requests for an outage, incident, or hot issue (led by the Incident Manager in the case of outage)
• Monitor Nokia Product Alerts and inform the customer of applicable information. Assist with licensing issue(s) using ASLM
• Provide Technical Support engagement training and knowledge transfer related to case/ticket management including best practices for processes and services
• Evaluate customer networks for performance, scalability, manageability, and security.
• Configure equipment and services. Test and support networks in various stages of deployment. Provide recommendations to optimize the network operations and performance.
• Work with internal technical teams for product placement and feature improvements for reliability, availability, and serviceability.

Skills

IP/MPLS networks

OSPF/ISIS/BGP

Network management systems

Linux administration

OSS integration

Nokia NSP products

Communication skills

Education

Bachelor's degree in Computer Science / Computer Engineering

Tools

Nokia NSP

Nokia 5620 SAM

7x50 series

Job description

Nokia is seeking an experienced Customer Technical Advocate to engage with customers and cross-functional teams, applying hands-on NSP product expertise to advance automation and network performance.

You will contribute to incident handling, network assessments, and knowledge transfer while collaborating with engineering and solutions teams. This role requires strong communication and deep understanding of IP/MPLS, OSS, and Nokia platforms.