Optical Customer Service Specialist – 2nd Shift

Walman Optical; Toledo (OH); On-site; USD 34,000 - 44,000; Full time

Benefits offered by this job

Bonus/Commission

Health care

Retirement plan

Paid time off

Employee discounts

Job summary

Walman Optical in Toledo, OH is seeking a Customer Service Representative for 2nd shift. You will manage quotes, orders, and returns, build strong customer relationships, and coordinate with labs and vendors to ensure accurate and timely service.

The role requires a high school diploma, 1+ year in customer service, and proficient PC skills. We offer a competitive total rewards package including health care, retirement savings, PTO, and opportunities for growth.

Qualifications

• High school diploma, GED or equivalent experience.
• 1+ year(s) of experience working in customer service, hospitality or call center environment.
• Excellent telephone etiquette and ability to maintain composure when dealing with difficult customer situations.
• Strong verbal and written communication skills.
• Good organizational skills, orientation to detail and numerical accuracy.
• Basic PC skills including MS Office; Word and Excel.

Responsibilities

• Receive requests for price quotations, orders, order changes, adjustments, and cancellations directly from customers and labs.
• Achieve and maintain a rapport with customers and work to give them the best possible service.
• Responsible for receiving, sorting, cleaning, and repackaging overstock and defective lenses, frames and accessories to be returned to various vendors; generate proper documentation for product return.
• Assist in the assembly, packaging, premium inclusion and marking of frames for the monthly auto-kit mailings for our divisions.
• Use a PC to retrieve customer information, stock status information, status of orders, and make changes to customer orders.

Skills

Customer service

Telephone etiquette

Communication

MS Office

Education

High school diploma/GED

Tools

Order entry system

Excel

Job description

Walman Optical in Toledo, OH is seeking a Customer Service Representative for 2nd shift. You will manage quotes, orders, and returns, build strong customer relationships, and coordinate with labs and vendors to ensure accurate and timely service.

The role requires a high school diploma, 1+ year in customer service, and proficient PC skills. We offer a competitive total rewards package including health care, retirement savings, PTO, and opportunities for growth.