Optical Clinic Manager - Lead Team, Drive Growth

SVS Vision, Inc.; Waterford Charter Township (MI); On-site; USD 60,000 - 85,000; Full time

Job summary

SVS Vision, Inc. is seeking an experienced optical team leader to maximize sales, profitability and patient care. You will supervise dispensing eyewear, set strategic goals and partner with the Optometrist to drive business results and excellent customer service.

You will hire, train and coach staff, manage performance and ensure compliance with HR policies while maintaining high standards of service and operational efficiency.

Qualifications

• ABO/SVS Certification required within 12 months of hire/promotion.
• High School Graduate or equivalent.
• 3 years of leadership experience or equivalent management experience with strong customer service focus (preferably in an optical or retail setting).
• Proven ability to lead, coach and build relationships in a professional environment.
• Able to direct and motivate a diverse associate network.
• Able to analyze and solve issues of varied scope: able to act decisively to implement solutions.
• Solid organizational and planning skills.
• Able to continuously monitor progress in relation to goal attainment.
• Able to analyze financial data, recognize opportunities for improvement and formulate plans to address.
• Able to multi-task and remain flexible in an ever-changing environment.
• Demonstrate commitment to provide great customer service.
• Solid computer knowledge to include Microsoft Office Suite of programs

Responsibilities

• Hire, develop and train associates.
• Manage associate performance in line with HR and union policies.
• Identify key-carriers and schedule appropriately to ensure all key-carrier responsibilities are being completed including opening/closing the store, cash office and alarm call response.
• Partner with Optometrist to ensure team and doctor are working together to drive business and patient/customer care results.
• Ensure store is compliant with all company HR policies and practices as well as federal and state laws and regulations.
• Ensure store team follows relevant operational processes.
• Communicate effectively with team to ensure knowledge of company initiatives, processes and key associate information.
• Lead team to execute merchandise, operational and customer service strategies to deliver planned sales, gross margin and financial results.
• Model service, patient care and selling techniques to maximize customer satisfaction and achieve business objectives.
• Act with urgency to complete tasks and respond to patients and customers.
• Drive optical initiatives through team by planning and scheduling, and following up appropriately.
• Identify opportunities to grow business.
• Develop business plans and follow up on actions to drive profitable sales.
• Provide and continuously model excellent customer service in all customer interactions.
• Provide appropriate direction and feedback to the team related to customer service, including resolution of customer issues.
• Dispense eyewear according to professional standards.
• Perform key-carrier tasks including opening/closing the store, cash office, committing payroll and responding to alarm calls.

Skills

Leadership

Customer service

Communication

Financial awareness

MS Office

Team-building

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Job description

SVS Vision, Inc. is seeking an experienced optical team leader to maximize sales, profitability and patient care. You will supervise dispensing eyewear, set strategic goals and partner with the Optometrist to drive business results and excellent customer service.

You will hire, train and coach staff, manage performance and ensure compliance with HR policies while maintaining high standards of service and operational efficiency.